Officer, Customer Service Ambassador, Nanjing Songjiang Branch, Chief Operation Office, Consumer Banking Group
2 weeks ago
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Responsibilities:
(A) 櫃台交易處理及其他業誤配合
1. 處理現金、支票、國內外匯款及外匯交易。
2. 為客戶提供櫃台服務。
3. 處理開戶/ 銷戶相關程序。
4. 分行各項總務工作輪調(例如:總務、各項禮品控管、機器設備保養)。
(B) 轉介推銷銀行產品/ 服務
1) 在處理櫃台交易時,辨別潛在客戶並將其引薦給銷售人員。
(C) 客戶體驗管理
1. 按照銀行要求的服務標準,為客戶提供優質的服務。
2. 處理和跟進客戶的查詢、要求和交易,以確保客戶滿意度。
3. 達到客戶滿意度調查/ 跟蹤計劃中(例如"神秘顧客"和"電話服務調查")的預設滿意度水平。
(D) 稽核和合規監控
1. 遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。
遵守政府和金管會制定的規則和規定。
Job Requirements:
1.擁有專業學位,商務或財務相關專業優先考慮。
2.須符合主管機關相關證照或訓練的要求及規範。
3.可良好的運用國語及簡單英語,能與客戶交流溝通。
1.產品知識
• 具備銀行有關產品和服務知識。
2.技術知識
• 熟悉銀行作業系統,能準確快速處理銀行交易。
3.多重任務
• 能夠駕馭多個優先事務,保持敏銳的關注和精力,管理時,以獲得積極的成果。
4.證照要求
• 金融市場常識與職業道德測驗成績合格證明
• 信託業務專業測驗合格證書
• 初階外匯人員專業能力證照或具備3個月以上相關外匯業務經歷
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