VAS 營運工程師 – 台灣最終版職務說明書

【職務說明】
作為一名 VAS(加值服務)營運工程師,您將負責在 AppLogic Network 主要客戶的生產環境中,執行日常營運與監控任務,確保加值服務(VAS)系統穩定運作、快速回應並持續優化。
您將在高可用性架構下工作,專注於主動事件偵測、初步故障分級與協調解決流程。若問題超出技術範圍,您將與內部支援或工程團隊協作,並在整個問題處理期間,維持與客戶清晰、即時的溝通。

工作地點:台灣(可彈性遠端工作)|台北,TWN
職稱:VAS 工程師

【主要工作內容】

• 與客戶網路營運部門協作,負責部署、維護、管理及日常營運工作 

• 診斷並排除 AppLogic Network 設備或系統異常 

• 提出系統設定變更建議並協助執行 

• 為 AppLogic Network 所有設備與解決方案進行軟體維護與更新 

• 主動監控系統健康度、KPI、日誌及警示,於異常發生時即時處理 

• 遵守客戶變更管理與維護時段(maintenance window)作業流程 

• 使用分析工具(如流量分析器、模擬器、流量檢測器、MRTG、PRTG、SNMP 輪詢、系統紀錄等)進行流量監控與問題排除 

• 主導跨部門分析與技術討論,以預防問題重現 

• 依需求提交與升級案件至二線(L2)支援團隊 

• 負責案件管理與追蹤,確保問題妥善解決並提升客戶滿意度 

• 提供顧問式支援與指導資淺同仁 

• 積極參與品質審查及團隊持續改進 

【任職資格】

基本條件:

• 資訊科學、工程或其他 STEM 相關學系學士學位 

• 五年以上相關工作經驗 

• 中文母語等級,具專業英文閱讀與書寫能力 

必要技能:

• 精通 Unix/Linux 系統操作 

• 熟悉虛擬化技術(如 VMware、KVM)、OpenStack 部署及自動化工具(如 Ansible) 

• 熟悉雲端架構(AWS、Google Cloud)、容器與編排概念(Kubernetes、Swarm),及相關工具(Docker、Jenkins) 

• 熟悉虛擬化概念,如 NUMA、SR-IOV、PCI 直通(PCI Passthrough)、Virtio 

• 深入理解 NFV(網路功能虛擬化)與 MANO/ONAP 架構 

• 具備程式或腳本語言能力(Python、Perl 等) 

• 熟悉 Web 技術(JavaScript、HTML5、HTTP、Angular) 

• 具備現代 Web 應用開發經驗(Ajax、REST API 佳) 

• 熟悉資料建模與資料庫管理(Vertica、SQL/PostgreSQL) 

• 具備在電信、ISP 或有線網路環境中操作 SQL 資料庫及監控網路流量經驗 

• 具備良好溝通能力與跨部門協作經驗 

About AppLogic Networks

AppLogic Networks (Formerly Known as Sandvine). This new name marks the start of a new chapter for our company following a number of significant transformations over the past year, including increasing our use of artificial intelligence and machine learning, shifting to software-only solutions, enhancing our financial strength and flexibility, limiting operations to democratic countries, and entering new market segments.

Our mission is to revolutionize network observability while championing digital human rights. Our goal is to simplify network observability and deliver subscriber experience-based insights that help operators reduce costs, improve decision making, and stay ahead in an AI-driven world. Our new name, AppLogic Networks, reflects our dedication to customer-driven innovation and our new purpose sets us apart from the rest of the networking industry. If this excites you continue reading

About the role

As a VAS Operations Engineer, you will be responsible for executing daily operational and monitoring tasks within the production environments of key AppLogic Network customers. You will support the delivery of value-added services (VAS), ensuring stability, responsiveness, and continuous improvement of deployed solutions.

Operating within a high-availability infrastructure, your role will focus on proactive incident detection, initial triage, and coordination of resolution workflows. For issues outside your technical scope, you will collaborate with internal support or engineering teams, while maintaining clear and timely communication with customers throughout the resolution lifecycle.

What you'll do:

• Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
• Diagnose AppLogic Network's equipment failures
• Recommend configuration changes and assist with implementations
• General services as required including installation of software maintenance updates for all AppLogic Network's devices and solutions
• Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
• Work within customers change management and maintenance window guidelines
• Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
• Lead the analysis/discussion with other departments in order to solve and prevent issues
• Submitting and escalation of issues into L2 support as needed
• Accountability for Case management and ensuring that they are resolved
• Providing consultative support and mentor other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers

What you bring:

Basic qualifications:

• Bachelor's degree in computer science, Engineering, or another STEM program
• 5+ years of applicable experience
• Native level proficiency in Chinese Mandarin

Required Qualifications:

• Commanding knowledge of Unix based operating systems such as Linux
• Proven experience in virtualization technologies (VMware, KVM), deployment of OpenStack and experience with automation tools like Ansible
• Familiar with cloud architecture (AWS, Google cloud), containers and orchestration concepts (Kubernetes, swarm) and tools like Docker, Jenkins.
• Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio
• Good understanding of NFV particularly around MANO/ONAMP
• Experience with programming or scripting languages such as python, Perl etc.
• Experience with web technologies (JavaScript, HTML5, HTTP, Angular)
• Experience with modern web applications using Ajax and REST API's will be advantageous
• Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL
• Experience with SQL databases, network traffic monitoring in a Telecom, ISP, or Cable Internet environment

Location: This job is based in Taiwan (Remote) | Taipei, TWN

What you can expect from us:  

AppLogic Networks is an exceptional place to grow your career, offering an environment built on innovation, collaboration, and strong core values that shape everything the company does.

At AppLogic, people are at the heart of success, and the company's values - Trust Each Other, Win Together, Do the Right Thing, Delight Our Customers, Keep Getting Better, and Think Big, Be Bold - define its culture and guide every decision. Trust and teamwork form the foundation of how AppLogic operates, creating a workplace where individuals feel empowered, supported, and respected. Collaboration is not just encouraged but celebrated, ensuring that every success is a shared one. The company's commitment to doing the right thing and delighting customers drives excellence across all projects, inspiring employees to deliver solutions that make a real impact.

• Flexible working hours, hybrid first, global work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
• A friendly, welcoming, and supportive culture
• Employee Recognition programs
• AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.

AppLogic Networks is committed to supporting a culture of inclusion, diversity and accessibility to employment for all. We are proud to operate as an equal opportunity employer. 

The AppLogic Networks Pvt Ltd., Global Talent Acquisition Team