Customer Engagement Applications Engineer

2 weeks ago

Kaohsiung, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per year

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us

Group/Division

With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA's metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.

Job Description/Preferred Qualifications

1. Responsible for providing technical applications support for the development and implementation of KLA
reticle and photomask inspection systems. Makes presentations on all aspects of products.
2. Be responsible for acceptance test, customers training, recipe setup, project execution, alpha/beta testing and
related pre-sales activities.
3. Assists MKT and Account Sales in assessing potential application of company products to meet customer
needs.
4. Provides follow-up support in disseminating technical information on specific applications.
5. Reports regional requirement and updates to product division.
6. Escalates field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
7. Works with customers and division to maximize the benefit of reticle inspectors.
8. Generate BKM, project summary report, customer's use cases summary and product value pitch information
summary
9. Traveling to customer sites is required; Domestic travel based on assignment is required.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

  • Customer Service Engineer- Kaohsiung

    1 week ago

    Kaohsiung City, Kaohsiung City, Taiwan KLA Full time NT$60,000 - NT$120,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service

    1 week ago

    Kaohsiung, Taiwan Five Star Call Centers Full time NT$240,000 - NT$360,000 per year

    We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.This particular project is assisting clients with inquiries on debit card incentives, orders, and...

  • Field Service Engineer

    2 weeks ago

    Kaohsiung City, Kaohsiung City, Taiwan Edwards Vacuum Full time $70,000 - $120,000 per year

    Your roleAs a Field Service Engineer, your mission is to deliver expert repair services for our technological solutions, ensuring exceptional customer satisfaction while maintaining the highest safety standards. You are dedicated to optimizing the performance and durability of your customers' technology through your specialized skills. Your role is vital in...

  • HSE engineer

    2 weeks ago

    Kaohsiung City, Kaohsiung City, Taiwan Hitachi Energy Full time NT$480,000 - NT$1,440,000 per year

    The opportunityJoin Hitachi Energy as an HSE engineer and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is...

  • Field Service Engineer

    3 days ago

    Kaohsiung City, Kaohsiung City, Taiwan Edwards Vacuum Full time NT$168,000 per year

    Your roleCarry out the installation, commissioning, planned maintenance, trouble shooting and field support in tsmc.Understand customers' requests and report to Field Service Team Leader.Required to work both as part of a team and on your own, self motivated and self disciplined and a customer sensitive approach to work is required.Respond to out of hours...

  • TW Engineer

    6 days ago

    Kaohsiung, Taiwan Lam Research Full time NT$900,000 - NT$1,200,000 per year

    Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites. Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications. Design and conduct experiments, collect data,...

  • Equipment Sales Engineer

    2 weeks ago

    Kaohsiung City, Kaohsiung City, Taiwan Atlas Copco Full time NT$900,000 - NT$1,200,000 per year

    Your roleAs a Sales Engineer, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Business Line Manager and work closely with the engineering and product teams to ensure the successful implementation of sales strategies.You willEngage in face-to-face and...

  • Manager, Equipment Engineering

    2 weeks ago

    Kaohsiung City, Kaohsiung City, Taiwan Entegris Full time NT$1,200,000 - NT$2,400,000 per year

    Job Title:Manager, Equipment EngineeringJob Description:In the role of the Equipment Engineering Manager, you will be responsible to build a team and execute the strategy for the acquisition/startup of Custom Manufacturing Equipment to meet the demand plans for New and Existing products. Your team will drive the project management, specification development,...

  • Service and Installation Engineer

    2 weeks ago

    Kaohsiung, Taiwan MKS Instruments Full time NT$600,000 - NT$800,000 per year

    A Day in Your Life at MKS:As a Service and Installation Engineer, you will partner with Installation and Service team to support equipment installation, troubleshooting, maintenance and retrofit. In this role, you will report to the Installation & Service Manager.You Will Make an Impact By:Provides highly visible customer support through the performance of...

  • Onsite Service Team Leader-EGM

    3 days ago

    Kaohsiung City, Kaohsiung City, Taiwan Edwards Vacuum Full time NT$900,000 - NT$1,200,000 per year

    Your roleSufficient capacity of team management to leading onsite team for daily operation.Carry out tasks in conjunction with Edwards Best Operating Practice.Good communication skill to cooperate with functional team internaly. Customer relationship build up, work cloesly with customer in customer site. Understand customers' requests and feedback to Service...