Senior Officer, Generalist, Branch Operation Management, COO, Consumer Banking Group

1 week ago

Taiwan DBS Bank Full time $90,000 - $120,000 per year
Responsibilities:
  • Be the owner of impactful initiatives, design and operationalize strategic initiatives aimed at operation process efficiency and satisfied customer experience.
  • Perform data analysis to surface strategic insights and report on key metrics.
  • Design, build and deploy innovative solutions to address customer's pain points and to improve the processes.
  • Worked with internal and external stakeholders and collaborate across a wide variety of functions and levels.
  • Facilitated branch operation process to ensure that branch operations are compliant with local regulations and group policy.
  • Conducting training sessions on topics includes but not limited to security awareness, customer service and Branch operation processes.
Our Ideal Candidate:
  • Proven Project Management Experience: Minimum of 2 years of experience managing complex projects, preferably within a financial institution or similar regulated environment. Demonstrated success in delivering projects on time and within budget.
  • Branch Operations Knowledge: Strong understanding of branch operations, including processes, systems, and regulatory compliance within a banking context. Experience in branch transformation or optimization projects is highly desirable.
  • Technical Proficiency: Experience with data analysis and reporting is beneficial. Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) is required.
  • Leadership & Communication Skills: Excellent leadership, communication (written and verbal), interpersonal, and presentation skills. Ability to effectively communicate with diverse stakeholders at all levels, including senior management, branch staff, and technology teams.
  • Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills with the ability to identify and resolve complex issues effectively and efficiently. Proactive approach to identifying potential risks and developing mitigation strategies.
  • Risk Management: Understanding of risk management principles and their application in a project environment.
  • Education: Bachelor's degree in a relevant field (e.g., Business Administration, Management Information Systems).Good of English, both written and spoken.

DBS Bank

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