Senior Program Management Specialist

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

This created position is an integral part of the Taiwan Global Sourcing team. We are seeking a highly experienced and results-oriented Senior Program Management Specialist/of Global Sourcing Business to bring the best experiences to our customers and drive growth in Global Sourcing sales. In this role, you will be responsible for developing and executing strategies to optimize existing operations and maximize revenue opportunities with your strong cross-functional communication and analytical skills. The ideal candidate will play a key role in strengthening our product offering and enhancing our competitive edge in the e-commerce market.

What You Will Do 

• Develop and implement comprehensive Global Sourcing business strategies to expand the company's presence in Taiwan market.
• Collaborate with internal teams, including Category teams, Marketing, Product, Operations, and Finance, to ensure alignment and execution of Global Sourcing initiatives.
• Lead cross-functional projects to dive into pain points, improve operational efficiency, streamline processes, and enhance the customer experience.
• Establish and maintain partnerships with key stakeholders, including overseas vendors, logistics providers, and government agencies, to support Global Sourcing business objectives.
• Analyze sales performance, market trends, and customer feedback to identify areas for improvement and drive strategic decision-making.

Basic Qualifications  

• 6+ years of experience in program management or business operations, preferably in the e-commerce or retail industry
• Ability to deep dive into complex issues, demonstrate attention to detail, and solve customer service issues efficiently
• Proven track record of designing and implementing performance metrics and driving business outcomes
• Strong analytical skills and strong capability in Excel with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional leadership and communication skills, with the ability to influence and collaborate effectively across departments and cultures.
• Demonstrated project management experience, including the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.
• Proficiency in written and spoken English

Preferred Qualifications 

• Proficiency in Korean or Japanese
• Familiar with SQL

Recruitment Process and Others  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: ​