Team Lead Field Services

22 hours ago

New Taipei City New Taipei City, Taiwan Merck Life Science Full time NT$720,000 - NT$1,440,000 per year

與我們攜手施展你的超能力

準備好接受挑戰,探索更多可能性嗎? 我們跟你一樣希望精益求精,持續突破 我們全球的夥伴熱衷於科技創新,透過我們醫藥保健、生命科學和電子科技業務的解決方案豐富人們的生活。讓我們一起環抱著熱情和夢想關懷我們的員工、客戶、病患和這個世界。這就是我們不斷尋找具備好奇心的新血加入的原因,與我們一起大膽想像各種可能。

We are committed to fostering innovation and excellence in everything we do. We are seeking a dynamic and experienced Manager Field Service Engineer to lead a team of field service engineers within our LabWater Solutions. This role is pivotal in ensuring the delivery of exceptional service for our hardware, consumables, parts, repair, and maintenance offerings, all while embodying our values of curiosity, responsibility, and collaboration.

  • Open locations; not limited to Taipei.

Your Role

  • Team Leadership: Inspire and mentor a diverse team of field service engineers, promoting a culture of continuous learning, collaboration, and high performance.
  • Service Excellence: Ensure the timely and effective delivery of services for installations, repairs, and maintenance of LabWater products, maintaining our commitment to quality and customer satisfaction.
  • Customer-Centric Approach: Build and nurture strong relationships with customers, proactively addressing their needs and concerns with professionalism and empathy.
  • Operational Efficiency: Oversee daily operations, including scheduling, resource allocation, and performance monitoring, to optimize service execution and enhance team productivity.
  • Technical Guidance: Provide expert technical support and troubleshooting for complex issues related to hardware and consumables, fostering a culture of innovation and problem-solving.
  • Data-Driven Insights: Prepare and analyze service performance reports, leveraging data to identify areas for improvement and implement effective solutions.
  • Cross-Functional Collaboration: Work closely with sales, product management, and other departments to align on customer needs and enhance our service offerings.
  • Continuous Improvement: Champion initiatives for process improvements and best practices within the field service team, contributing to our mission of advancing scientific discovery and improving lives.

Who You Are

  • Bachelor's degree in Engineering, Life Sciences, or a related field is preferred but not required.
  • 2-3 years of people management experience with total 10y of working experience.
  • Experience in operation management or project management
  • Proven leadership skills with experience managing a diverse team.
  • Excellent problem-solving abilities and a customer-focused mindset.
  • Strong communication and interpersonal skills, with the ability to foster collaboration.
  • Proficiency in Salesforce, BI, Excel, Powerpoint, etc.

We believe in the power of science and technology to transform lives. Join our team and be part of a company that values curiosity, inclusivity, and sustainability. Together, we can make a meaningful impact in the LabWater Solutions and beyond.

我們來自不同背景、視角與生活經歷,因對世界的好奇心而聚集在一起。我們深信,多元能夠催生卓越與創新,並持續強化我們在科學與技術領域的領導地位。我們致力於為每一個人創造機會,讓大家能依自己的節奏發展與成長。加入我們,一同打造一個充滿包容與歸屬感的文化,影響數百萬人的生活,攜手推動人類的進步

立即申請,成為這個致力於激發探索精神、提升人類未來的團隊一員

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