CS - EUV Upgrade team Technical Coordinator - Hsinchu
1 day ago
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Executes system Upgrade & Installations and Relocations activities that are well-defined and works under close supervision; provides technical support for other CS activities when needed.
Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues.
Requires a BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others.
Problem handovers and routingHandover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test per the guidance provided by experienced team members.
UpgradeExecute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps adherering to an up-to-date plan and following the sequence under close guidance of experienced team members.
ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members.
Training / adviceExplain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed.
Knowledge build-up and transferShares own findings and WoW with rest of the team.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
-
Hsinchu ASML office, Taiwan ASML Full time $80,000 - $120,000 per yearIntroductionWithin ASML, the Wilton DE Satellite team represents the development projects responsible for Wilton DE product ownership in Asia.This position will be located in ASML TW Hsinchu office and reports to WT DE OS&I LF Satellite Team GL in TW and assigned to NXE EUV Top Module Escalation(TME) project in Wilton to support WW NXE EUV Top Module...
-
Kaohsiung ASML office, Taiwan ASML Full time $80,000 - $120,000 per yearContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Executes system Upgrade...
-
Kaohsiung ASML office, Taiwan ASML Full time $60,000 - $120,000 per yearIntroduction to the jobDo you want to service the most cutting edge lithography machines currently on the market?Do you enjoy deep diving into complex technical issues?Are you not afraid of learning a lot in a short period of time? At ASML we make the world's leading lithography machines. Software is one of the key drivers to make sure we can provide the...
-
Tainan ASML office, Taiwan ASML Full time $60,000 - $120,000 per yearIntroduction to the jobMake sure that the ASML equipment at the Customer site meets the agreed performance target(s) by applying proven Equipment Performance management methodologies.Ensure Availability data integrity with CS Site and customers, identify transparent inline/E10 GAP.Responsible for necessary data transfer of know how to customers. Gate keeper...
-
Internship - CS UIR RPM team - Taichung
1 day ago
Taichung ASML office, Taiwan ASML Full time NT$240,000 - NT$480,000 per yearIntroduction to the jobEUV UIR team intern, supporting the team's digital transformation efforts. Your responsibilities will include assisting with data digitization, organizing and analyzing datasets, and presenting insights using Power BI dashboards. Additionally, you will help coordinate and arrange engagement activitiesSupport office coordinator's...
-
Internship - CS UIR RPM team – Kaohsiung
1 day ago
Kaohsiung ASML office, Taiwan ASML Full time NT$40,000 - NT$80,000 per yearJob Description:Introduction to the jobNeed one office support partnerSupport project team (UIR Quality) on EUV/DUV Install, Upgrade, Relocation continuous improvement action drivingReview data story and prepare analysis result via daily information input and maintenance, especially on tooling defect/return performance case and Install Quality Improvement...
-
Tainan ASML office, Taiwan ASML Full time $60,000 - $120,000 per yearIntroduction to the jobAs our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that's moving the world...
-
Hsinchu ASML office, Taiwan ASML Full time NT$40,000 - NT$80,000 per yearRole and responsibilitiesThis role is to be capable of creating automation tools, such as Power BI, Power to make visible on current database in order to gain efficiency on daily operations in KM/Project team. No OT is requiredEducation and experiencecomputer science or data science engineeringThis position requires access to controlled technology, as...
-
Kaohsiung ASML office, Taiwan ASML Full time $60,000 - $120,000 per yearJob DescriptionContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field...
-
Tainan ASML office, Taiwan ASML Full time CN¥120,000 - CN¥240,000 per yearContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service...
