Operating System Engineer, Consumer PCs

Description -

Responsibilities

• Acts as a subject matter expert responsible for Microsoft and Windows Operating System related engagements and Performance and Power issue management for HP Consumer PC products.

• Communicates Microsoft related program progress, escalations, and issue analysis to product stakeholders.

• Works with cross functional teams within HP and partners (silicon vendors, IHVs) to isolate and resolve product issues in a timely manner.

• Performs testing and analyzing identify and resolve Performance and Power issues, ensures the reliability and quality of the targets in the market.

• Leads the preparation and creation of specifications and technical requirement for software systems operation or features which would impact system power & performance.

• Deeply dives with good understanding on specifications or requirements for new technologies to be introduced on future products.

• Oversees work of others related to improving the performance and reliability of the organization's software systems infrastructure.

• Correctly articulate and drive complex topics to resolution back to Microsoft representing the business needs from HP with good presentation and communication skills.

• Provide timely and accurate status updates.

• Provides guidance and mentoring to less- experienced staff members.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in systems engineering, computer programming language, or a related field.

• Ability to break down technical work into manageable tasks, provide accurate time estimates, and meet established project deadlines. Must be capable of clearly communicating task status and proactively reporting potential risks or issues to the manager.

Knowledge & Skills

• Expertise of complex software systems, including Windows OS, middleware, firmware, and embedded systems.

• Expertise of bug management, SW / HW feature enablement and related working experience in the PC (Notebook / Desktop) industry.

• Experience on performance and benchmark tools and metrics such as Windows Performance Toolkit (Windows Assessment Console, Windows Performance Recorder, Windows Performance Analyzer), HWInfo, CineBench, Mobilemark.

• Experience on Event Trace Log (ETL) analysis for troubleshooting and resolving complex Performance and Power issues with software applications and OS.

• Experience on Power BI design and development and toolkit development for automation.

• Excellent written and verbal communication skills; mastery in English and local language.

• Proactive attitude, strong problem solving skills or process improvements.

• Ability to effectively communicate program plans, proposals and negotiate options.

• Preferred: Familiar with OEM and ODM working model.

• Plus: Relevant industry certifications (e.g., PMP, Microsoft 365 Certifications, ITIL) and / or hands-on experience with Configuration Management tools (e.g., SCCM, Intune, Ansible).

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"