AI Chatbot Product Manager

7 hours ago

Taipei, Taiwan Binance Full time NT$1,200,000 - NT$1,800,000 per year

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities
  • Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
  • Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
  • Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
  • Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
  • Bachelor degree or above.
  • Must have product design experience in CS bot.
  • Have a good communication skills with multiple stakeholders.
  • Process strong data analysis and user insight skills.
  • Excellent problem solving and analytical skills.

Why Binance


• Shape the future with the world's leading blockchain ecosystem


• Collaborate with world-class talent in a user-centric global organization with a flat structure


• Tackle unique, fast-paced projects with autonomy in an innovative environment


• Thrive in a results-driven workplace with opportunities for career growth and continuous learning


• Competitive salary and company benefits


• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

  • Senior AI Integration Specialist

    7 hours ago

    Taipei, Taipei, Taiwan KKCompany Technologies Full time NT$60,000 - NT$120,000 per year

    Team Segment : CorporateKKCompany Technologies, Asias leading AI multimedia technology group is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications. At KKCompany, we believe in Innovation Made Simple, and technology is the answer to the struggles faced by every industry. Since its...

  • Chinese (Traditional) Speaker - Test Voice Modes of AI Models

    7 hours ago

    Taipei, Taiwan Productive Playhouse Full time $24,000 per year

    Chinese (Traditional) Speaker - Test Voice Modes of AI ModelsLocation: Remote, globalStatus: Project-basedPay: USD $20 per hourBenefits: Flexible scheduleTo ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the...

  • AI Product Manager

    7 hours ago

    Taipei, Taiwan Binance Full time NT$1,200,000 - NT$3,600,000 per year

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Senior Product Manager, AI

    7 hours ago

    Taipei, Taipei City, Taiwan Agoda Full time $120,000 - $180,000 per year

    *About Agoda*At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

  • Mandarin Simplified Speakers

    7 hours ago

    Taipei, Taiwan Productive Playhouse Full time NT$22,520 - NT$53,040 per year

    Join our team of Mandarin (Simplified) speakers Apply now and complete onboarding upfront — be ready to start the moment projects go live. We'll contact you immediately to confirm your availability. Don't miss your chance to get in on the actionLocation: Remote, globalStatus: Project-basedPay: USD $11 per hourBenefits: Flexible scheduleTo ensure...

  • AI Product Manager

    7 hours ago

    Taipei, Taipei City, Taiwan 國泰健康管理 Cathay HealthCare Management Full time NT$800,000 - NT$1,200,000 per year

    【About

  • Business Development Manager, Taiwan

    7 hours ago

    Taipei, Taipei City, Taiwan Shield AI Full time $100,000 - $150,000 per year

    Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific,...

  • Senior Product Solution Planning Manager, AI

    7 hours ago

    Taipei, Taipei, Taiwan KKCompany Technologies Full time NT$120,000 - NT$240,000 per year

    Team Segment : MultimediaKKCompany Technologies, Asias leading AI multimedia technology group is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications. At KKCompany, we believe in Innovation Made Simple, and technology is the answer to the struggles faced by every industry. Since its...

  • Business Development Manager, Taiwan

    7 hours ago

    Taipei, Taiwan Shield AI Full time NT$1,802,000 - NT$2,703,000

    Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific,...

  • Business Development Manager, Taiwan

    7 hours ago

    Taipei, Taipei City, Taiwan Shield AI Full time NT$1,802,000 - NT$2,703,000 per year

    Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific,...