Security and Loss Prevention Manager

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Position: Security & Loss Prevention Manager

You will be part of Coupang Global Security (CGS) team and program. You will ensure that CGS Policies and Standards are implemented. You will support the delivery of our business targets and the strengthening of our brand by managing security and loss prevention risks that could impact our employees and customers, affect our business operations, inflict damages to our tangible and non-tangible assets and have adverse impact on our company brand and reputation. You will achieve these objectives by identifying vulnerabilities, preventing risks, responding to on-going incidents and investigating thoroughly security and loss prevention (S&LP) incidents to identify and mitigate root causes to prevent recurrence.

The LPM role covers a 24/7 operation, and you must be flexible to, when necessary, work all shifts, including nights, weekends and holidays Work weekends and/or overnight shifts.

Key Job Responsibilities

• Subject matter expert for all internal and external partners. Identify, promote, and implement risk-based, reliable, consistent, integrated, a cost-effective security measures which are designed based on proven S&LP practices and concepts
• Partner with internal customers to present and evaluate current and future S&LP services, processes, and initiatives
• Provide a secure working environment to our employees
• Evaluate threats, assess risks and implement risk management strategies
• Incident response planning, implementation, execution, and management
• Ensure high level of compliance to internal and external standards and regulations
• Address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy
• Oversee and lead investigations of theft and fraud and conduct interviews when appropriate and per policy
• Conduct S&LP audits and facilitate regular maintenance and troubleshooting of security systems. You will raise the security awareness within the employee population by training small groups in security topics and advise on personnel security matters.
• Prepare Taiwan S&LP Weekly Business Review deck. Track and report on key performance indicators
• Inspire performance excellence on the part of all security services team members and third-party vendors. Lead the way to ensure that Master Service Agreement is met and/or exceeds exceptions. Hold vendors accountable to meet customer demands

Basic Qualifications:

• Bachelor's degree or 5+ years of relevant experience or military experience.
• 3+ years of experience in law enforcement, security, loss prevention, risk management, or supply chain management.
• Experience with loss prevention programs in a distribution environment.
• 1+ years of experience with MS Office Professional Suite, including Excel.

Preferred Qualifications:

• Influencing and communication skills.
• Solutions-focused, customer-oriented, and excellent follow-up.
• Experience with security equipment.
• Experience in logistics, warehouse, distribution center, and multi-site loss management.
• Interviewing and interrogation experience (e.g., Wicklander and Zulawski, LPQ, CPP, LPC, CFI).
• Experience in workplace violence management and/or business continuity.

Equal Opportunities for All:

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.