Field Software Engineer

Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission
We are seeking a highly motivated and skilled Field Software Engineer to join our dynamic team. In this role, you will be responsible for deploying, troubleshooting, and optimizing software solutions for ASM tools in the field. You will interact with customers globally to resolve software-related issues and provide technical support to ensure smooth operations. This is an exciting opportunity to be at the intersection of software development and customer-facing technical support.

What You Will Be Working On

• Manage ASM tool software and project lifecycle, including tool software setup, troubleshooting, software specification definition, tool simulation, and regular issue/request tracking.
• Investigate and address customer software concerns/issues by providing in-depth analysis, solutions, or alternatives based on thorough investigations.
• Understand and apply SECS/GEM standards to engage ASM tool and customer-specific host implementations.
• Prioritize, manage, and deliver individual projects while meeting deadlines and expectations.
• Collaborate and communicate effectively with global team members from various regions (US, Japan, EU, etc.) to ensure seamless project execution.
• Take responsibility for assigned ASM products, ensuring their successful delivery and performance.

What We Are Looking For

• Minimum Bachelor's degree in Computer Science, Engineering, Information Management, or a similar technical field.
• At least 3~5 year of experience in relevant roles, involving software troubleshooting
• Proficiency in programming languages such as C, C++, C#, and Delphi.
• Strong customer service skills and a solution-oriented mindset.
• Conversational proficiency in English (both written and spoken).
• Willingness to travel up to 50% domestically & globally as per business needs.
• This position is based in Hsinchu, but there may be a possibility of relocation depending on business needs

What Sets You Apart

• Experience working with SECS/GEM protocols or other industrial automation standards.
• Familiarity with ASM tools or similar semiconductor equipment.
• Ability to troubleshoot complex software and hardware issues in a fast-paced environment.

Apply Today To Be Part Of What's Next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.