VP, Team Lead, Branch Operation Management, COO, Consumer Banking Group
5 days ago
DBS is seeking a highly experienced and dedicated professional to lead our Branch Operations Management (BOM) governance team within COO Office. This pivotal role is responsible for ensuring robust risk control and operational excellence across our branch network.
Key Responsibilities:
Risk Control and Regulatory Compliance:
l Partner with the COO and BOM team to establish a strong risk-controlled branch operating environment.
l Lead the team in simplifying risk and control processes to enhance branch operational smoothness and regulatory compliance.
l Serve as the primary lead for AML/KYC/CDD/L&C within the department, fostering strong communication and efficiency platforms between relevant departments and branch operations staff.
l Be the major responsible leader to make sure branch audit and compliance matters to ensure the BOM team & branch operations team operates smoothly within the bank's compliance framework.
l Act as the primary person-in-charge for FSC regulatory examination of the BOM department, aiming for satisfactory results.
l Lead the team in executing SI and SACA items, ensuring high-quality and satisfactory branch operational execution.
l Proactively develop risk control initiatives to ensure excellent audit and process performance for CBG branches.
l Cross-Functional Collaboration, need to build and maintain strong relationships with internal and external stakeholders across various teams and levels to ensure seamless and efficient branch operations. Mentor and guide branch operations teams in their day-to-day tasks, providing crucial support and direction.
l Daily operational management and related regulatory reporting to ensure compliance with needed regulatory requirement.
l Be the major owner to report and response major issue related to regulatory and compliance.
Operational Enhancement and Innovation:
l Lead the team in strengthening risk control awareness among branch operations staff, providing regular updates and training to foster a sound risk control mindset and enhance the overall quality of the branch operating environment.
l Innovate operational processes to minimize manual controls, leveraging systematic, automated, and organized methods to assist branch operations staff in strengthening relevant processes to meet regulatory requirements.
l Proactive problem solving & issue resolution. To proactively identify, analyze, and resolve operational challenges, proposing and implementing effective, data-driven solutions.
Team Leadership and Development:
l Lead, mentor, and develop a high-performing team.
Qualifications:
l Proven expertise in risk management, particularly within a financial services or banking environment for over 15 years .
l Strong understanding of AML, KYC, CDD, Compliance, and Audit / Regulations and all banking knowledge.
l Experience in leading and optimizing operational processes.
l Excellent communication, leadership, and problem-solving skills.
l Ability to drive a culture of continuous improvement and risk awareness.
l A supportive and collaborative team player who enjoys mentoring and empowering others to achieve success.
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