Lead of WRB High-Net-Worth Client Onboarding services

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryLead the E2E delivery of WRB High-Net-Worth Client Onboarding services, with a focus to provide superior client experience under standard process/operating model, and adequate controls and governance at country whilst continuously optimizing for costs and resourcing.ResponsibilitiesStrategyTo work with Group Onboarding CoE to design standard E2E processes for HNW client onboarding experience, productivity and efficiency.BusinessCollaborate with business teams/ control partners supported with robust technology solutions to achieve best-in-class HNW E2E Client Onboarding Experience (incl. origination, CDD & account setup)OBU: Process flow as 9 days staring from doc. provided by client to case approval.DBU: Clients stay in-branch for 15 mins then go homeWork with business/operation leadership team and consult with Group CoEs, to manage/provide cross-functional, cross-process outcomes.ProcessesDrive a data driven operationsDevelop metrics and build data analytics to track digital origination, STP rate, TAT and productivity of different operations processesBuild capabilities to track cost-to-onboard of different products to facilitate optimal business decision & resources allocationBuild an operation dashboard with key KPIs covering productivity & capacity to monitor key performance and facilitate early issue identificationAchieve the OKRs set for HNW ClientsPeople & TalentContinue to develop leadership and talents and build succession plan in different levelsContinue to drive well-being agendaDrive a client-focused culture and build a mindset of end-to-end accountability & ownership for team members.Drive awareness of the sustainability in the team and embed this strategic initiatives as part of our daily operations.Upskill staff and develop clear successorsImproved people engagementRisk ManagementProactive Risk Management and GovernanceTo work with stakeholders on daily basis to ensure controls are followed and performed, both internal and external policies/regulation are followed and if any gap identified then mitigation plan would be in place.Continuously improve HNW Client onboarding quality and increase self-identification of issues to create a culture of proactive risk managementAudit results of >80% Acceptable CE and >90% Established MCANo elevated residual risks for onboarding journeyGovernanceMaintain High quality of the deliverablesRegulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key StakeholdersInternalCountry WRB BizCountry WRB Ops TeamsGroup CDD & OnboardingCFCRLegalBRMExternalGovernment Agencies, such as FEB, BA, etcOther ResponsibilitiesEmbed Here for good and Group's brand and values.Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.Team ManagementTurnaround time managementProcess efficiency across end to endProjectsSystem enhancements and implementationOur Ideal CandidateEducation Master's Degree or equivalent experienceCertifications Certificate of Internal Control and Internal Audit, TABF (內稽內控)Languages Proficiency in both spoken, reading and written English and ChineseRole Specific Technical CompetenciesLeadership SkillsGrowth MindsetProblem SolvingTeam ManagementProcess Management and Improvement SkillsCommunication SkillsAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together WeDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat We OfferIn line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.