Clinical Technical Manager, Orthopedic Surgery Robotics

7 hours ago

Taipei Taipei City, Taiwan Smith+Nephew Full time

1. Clinical technical Support & Clinical Excellence

  • Serve as the
    technical expert
    for the robotic system, troubleshooting complex hardware, software, and procedural issues that cannot be resolved by field service or distributor support.
  • Develop, maintain, and deliver comprehensive
    technical training programs
    for distributors, clinical application specialists, and surgical teams (surgeons, nurses, technicians).
  • Provide
    hands-on support and technical guidance
    during critical first-in-human cases, complex procedures, and initial site rollouts.
  • Collect and analyze technical performance data (e.g., system utilization, error logs, and procedure metrics) to identify areas for system and workflow improvement.

2. Distributor & Stakeholder Support

  • Act as the
    technical point of contact
    in Taiwan market, ensuring they are fully equipped with the latest product knowledge, technical documentation, and training materials.
  • Coordinate with the Sales and Marketing teams
    to develop the strategies in products development included presentations, competitive analyses, and clinical proof points for commercial use.
  • Key Opinion Leader (KOL) engagement
    , including facilitating site visits, providing system updates, and gathering clinical feedback.
  • Come up with
    content for
    local documents and digital marketing campaigns.

Required Qualifications

  • English Fluency in speaking, presentation, reading/writing documents.
  • Experience:
    3+ years of relevant experience in the medical device industry, joint reconstruction experience is plus.
  • Stakeholder Management:
    Proven ability to build strong, collaborative relationships with diverse stakeholders, including surgeons, hospital administrators, distributors.

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