(HQ) Project Manager

We’re looking for a Project Manager who thrives at the intersection of business, technology, and AI. You will own the client onboarding journey — shaping business processes, EDI integrations, billing and charge logic, and reporting specs — while working shoulder-to-shoulder with our in-house developers to design and refine the platforms that power our operations. Our business volume is growing fast — client tickets are up 60% year-over-year — and we are scaling the team to keep pace. As a truly AI-forward company, we expect you to leverage AI fluently to multiply your impact and help our lean, high-performing team keep scaling capacity faster than headcount. About Our Team:
• We are an AI-first PM team: AI tools such as Copilot and Claude are part of our daily workflow, extended with a growing library of custom skills, agents, and workflows that accelerate every stage of a project.
• We use Jira, Confluence, and SharePoint for end-to-end ticket management, documentation, and knowledge-base sharing.
• We create system screen and process-flow mockups with Miro and AI-built prototypes.
• We encourage using automation and AI-built tools to streamline workflows and minimize manual work.
• We have a structured onboarding and training program to help you join the team seamlessly and work side by side with us.

KEY RESPONSIBILITIES
New Development & Client Onboarding — 40%
• Lead the end-to-end onboarding of new clients on our internal platforms, from kickoff to go-live.
• Gather and validate business requirements; design EDI flows and report specifications.
• Translate requirements into clear, build-ready specs and mockups for the development team.
• Ensure every project is delivered on time, on scope, and on quality. Platform Operations & Maintenance — 25%
• Own the day-to-day health of the platforms and integrations you’ve launched.
• Triage issues, prioritize enhancements, and manage change requests.
• Partner with engineering so clients keep getting value long after go-live — not just a launch. Cross-functional Communication & Stakeholder Management — 20%
• Act as the bridge between clients, operations, finance, and our software development team.
• Run requirement workshops, process reviews, and user training; lead status reviews and align expectations.
• Turn ambiguous business conversations into structured decisions everyone can act on. Continuous Improvement & AI-Driven Innovation — 15%
• Use AI tools (Copilot, Claude) fluently across analysis, documentation, and decision-making.
• Build and refine AI skills, agents, and automations that reduce manual work for the team.
• Bring forward ideas that help our lean team punch far above its weight. JOB QUALIFICATIONS Education/Technical Skills
• Bachelor’s degree or above in Information Management, Computer Science, IE, or related fields; PMP / Agile certifications a plus.
• Solid knowledge of EDI standards (EDIFACT, X12, XML/JSON, APIs) and system integration concepts.
• Skilled in writing functional specs, report specs, and process flows; able to read data models and basic SQL.
• Fluent use of modern AI tools (ChatGPT, Claude, Copilot) to accelerate analysis and delivery. Knowledge/Work Experience
• 5+ years as a PM, BA, or Implementation Consultant on internally developed or enterprise platforms.
• Proven track record leading client onboarding involving system integration, EDI, and custom reporting.
• Strong experience working with in-house dev teams across the full SDLC.
• Logistics, freight forwarding, or supply chain background highly preferred.
• Experience with e-commerce, payment, billing, or financial systems is a plus — such as order management, invoicing and settlement, or transaction reconciliation. Key Behavioral Competencies
• Strong communicator and stakeholder manager who thrives in ambiguity.
• Structured thinker with sharp prioritization and a strong sense of ownership.
• True team player — curious, collaborative, and comfortable challenging ideas.
• Growth-oriented and AI-curious; constantly raising the bar on how work gets done.