Service Engineer

1 week ago

Taipei Taipei City, Taiwan LitePoint Full time $60,000 - $80,000 per year

Our Purpose

TERADYNE / LITEPOINT, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

LitePoint is seeking a highly motivated individual to join our Service team as a Field Service Engineer. This is a hands-on hardware test and support role focused on activities in Service Engineering lab. It involves active participation across cross functional teams, both technical and non-technical.

  • Coordinate with customer for RMA service/logistics/status feedback /shipment arrangement.
  • Carry out routine service jobs including repairing/calibration/upgrade and preventive maintenance.
  • Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately.
  • Work closely with other internal field services/applications, support local/regional customers.
  • Troubleshoot test stations, test fixtures and test applications in Service lab environment.
  • Calibration and maintenance of test stations and capital-intensive test equipment(s).
  • Mechanical aptitude for assembly, disassembly, and debugging of minor mechanical issues.
  • Support Aad-hoc requests addressed from management team if any.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

  • Equipped with basic electrical / electronic background, or any other engineering and computer science background with relevant experience.
  • 5 years+ hands-on electronics experience (e.g., technician, engineer, lab work, etc.) is required.
  • Specific experience with RF Test equipment (e.g., Oscilloscope, Network Analyzer, Power Meter, Spectrum Analyzer, RF Signal Generator, etc.). Optical test experience/equipment will be an added advantage .
  • Good troubleshooting, failure analysis and problem-solving skills are essential.
  • Excellent communication skills, able to describe a problem and the solving process effectively.
  • Commitment to a high standard of work and customer satisfaction.
  • Goal and results oriented, assertive, and hardworking.
  • Computer literate
  • Good at English in both verbal and written. Speaking Chinese will be an added advantage.
  • Enthusiastic to work on customer support. Must have a persistent attention to detail and quality.

Benefits
Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.

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