Customer Support Consultant, crypto
1 week ago
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
- Native Chinese and English upper intermediate (B2 level)
- At least 6 months of experience in a customer support role
- Experience with live chats and emails
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with CRM systems
- Experience with Salesforce or Zendesk
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website:
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.
-
Chat Support Consultant, crypto
2 weeks ago
Tainan, Taiwan SupportYourApp Full time NT$480,000 - NT$1,440,000 per yearPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
-
Customer Support Consultant, emails/chats
2 weeks ago
Tainan, Taiwan SupportYourApp Full time NT$480,000 - NT$1,440,000 per yearPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Backend Production Support Engineer
1 week ago
Taiwan Crypto Full time NT$900,000 - NT$1,200,000 per yearWe are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Job...
-
Technical Project Manager, Exchange
1 week ago
Taiwan Crypto Full time NT$120,000 - NT$240,000 per yearThe exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. ResponsibilitiesLead Strategic Initiatives: Drive complex, large-scale technology projects from discovery to...
-
Elixir Developer
2 weeks ago
Taiwan Crypto Full time NT$600,000 - NT$1,200,000 per yearWe are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Our Team The...
-
Principal Product Designer
24 hours ago
Taiwan Crypto Full time NT$1,200,000 - NT$3,600,000 per yearThe Opportunity: We're seeking a Principal Product Designer to join the Innovation Lab, a protected environment to design and build new ideas, features and products that find their way into our services, or break new ground in new industries. You'll create simple prototypes that evolve into end-to-end experiences that draw on your product thinking and...
-
Digital Designer
2 weeks ago
Taiwan Crypto Full time NT$60,000 - NT$120,000 per yearWe are seeking an experienced creative and passionate Digital Designer to join our Growth Creative team at As a Digital Designer, you will play a crucial role in developing engaging and visually appealing digital creative content across various platforms. The ideal candidate possesses a keen eye for design aesthetics, stays abreast of digital trends, and is...
-
Wealth Client and Solution Specialist
6 days ago
Taiwan Binance Full time NT$120,000 - NT$240,000 per yearBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...
-
Xinshi District, Tainan City, Taiwan ASML Foundation Full time NT$1,200,000 - NT$2,400,000 per yearContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service...
-
Tainan, Taiwan IMS Nanofabrication GmbH Full time NT$720,000 - NT$1,440,000 per yearCompany Description At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs,...