Customer Architect

Job Description
As an
E2E Customer Architect
, you will play a pivotal role in delivering comprehensive end-to-end solutions to Nokia's customers. Your responsibilities will span across the entire solution lifecycle, from pre-sales to delivery, ensuring seamless integration and alignment with customer expectations

How You Will Contribute And What You Will Learn
You will be responsible for designing and architecting complex solutions that involve cross-domain technologies, third-party integrations, and large-scale deployments. Acting as the technical authority, you will lead the end-to-end solution design, ensuring that all components work cohesively to meet the customer's business and technical requirements.

During the pre-sales phase, you will collaborate with the sales and bid teams to define the technical delivery strategy, including requirements gathering, solution scoping, risk assessment, and technical governance. You will also play a key role in customer engagements, helping to articulate Nokia's value proposition and ensuring that the proposed solution aligns with the customer's vision.

In the delivery phase, you will oversee the technical execution of the solution, driving collaboration across various technical streams and ensuring adherence to quality standards. You will lead technical negotiations, resolve complex technical challenges, and ensure that the solution meets all contractual KPIs, including end-to-end quality of service and stability.

You will also establish and manage technical support processes, coordinate with engineering teams to address unresolved issues, and ensure a smooth handover of the solution to operations.

Key Skills And Experience
You have:

• Extensive experience (7+ years) in designing and delivering complex, cross-domain, end-to-end solutions.
• Strong expertise in Telco Core networks, Cloud, and Data Centers.
• A solid understanding of pre-sales activities, including scoping, estimation, and risk management.
• Proven ability to lead and coordinate technical issues across multiple domains.
• A self-driven approach with the ability to deliver results with minimal supervision.
• Strong business ownership and leadership skills.
• The ability to bring structure to unstructured environments.

It would be nice if you also had:

• A deep understanding of system engineering and integration methodologies.
• Prior experience in technical project management.

This role will provide you with the opportunity to work on cutting-edge technologies, collaborate with diverse teams, and make a significant impact on Nokia's customer success.

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.