O2C Business Process Architect

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探索未知、打破壁垒、勇于发现,你准备好了吗?你有宏图大志正待实现,我们同样雄心勃勃。我们遍布全球的员工热爱科技创新,以医药健康、生命科学和电子科技领域的解决方案,切实改善人类生活。我们怀揣远大梦想,热忱关爱员工、客户、患者和人类居住的这颗星球。因此我们一直在寻找永葆好奇心的你,与我们一路同行、敢想敢做,把不可能变为可能

在电子科技,我们所做的一切都是为了成为众多企业推进数字化生活的幕后推手。我们致力于作为值得信赖的供应商,为电子、汽车和化妆品行业提供高科技材料、服务和特种化学品。我们培养了一个全球协作的组织,我们的员工热情好胜、秉持客户至上、充满好奇心且行动敏捷。我们齐心协力突破科学的极限,为客户创造更多可能。

Business Process Architect O2C – Electronics Processes 

The work location is flexible and can be Taipei, Taoyuan, Hsinchu, and Kaohsiung. We offer a hybrid work model. 

Your role:

As Business Process Architect O2C for Electronics Processes, you are accountable for the assessment and understanding of business processes and requirements, defining solution options, and driving their implementation. In liaison with key users, subject matter experts, and IT solution architects, you will analyze new requirements raised by business in order to define the course of action.

You will perform a high-level IT process, data, and system scoping (FIT/GAP) to define potential solution options and will ensure they are documented properly. In addition, you are accountable for test preparation and execution, ensuring that process and functional requirements are covered and tested by the business. You verify that global training materials for implemented processes are available and key users are trained. Finally, you are accountable for functional process cohesion and responsible for monitoring the implemented processes to guarantee business compliance and performance.

You will also bring expertise in SAP BRF+ (Business Rule Framework) to manage business logic configuration and rule-based process automation within the Order to Cash stream. This includes supporting specialized global customer services, such as handling customer-specific labels and ECOAs, and addressing requirements from electronics industry clients. In addition, you will be responsible for SAP master data, delivery data, and quality data oversight, including troubleshooting errors in customer-facing documents to ensure smooth and accurate order fulfillment. 

Who you are:

• Advanced knowledge of Sales processes in SAP SD (SAP ERP 6.0 and S/4HANA)
• 5+ years business domain experience in customer service operations and processes with strong exposure to IT topics
• Minimum Bachelor's degree or better, Master's degree in computer science or engineering preferred (or equivalent)
• Project experience, change request management, and testing coordination
• Strong experience with SAP BRF+ and rule-based configuration
• Familiarity with electronics industry customer services such as labels and ECOAs
• Good working knowledge of SAP master data, delivery data, and quality data
• English mandatory (written and spoken)

Essential skills & abilities:

• Excellent presentation and communication skills (written and oral)
• Analytical mindset; able to process complex data and draw valid conclusions
• Ability to work independently and efficiently, managing timelines and expectations, and producing high-quality deliverables
• Strong alignment and stakeholder management skills; ability to make informed decisions
• Proactive, growth-oriented mindset with strong drive to develop
• Good organizational and time management skills
• Knowledge of IT project lifecycles (design, build, test, handover)
• Strong working knowledge in Business Process Management and process design
• Excellent intercultural awareness, with experience working in international environments (Asia, Europe, US)

Beneficial skills & abilities:

• Ability to drive innovation with business partners and stakeholders
• Experience in the chemicals or electronics industry
• SAP SD/LE/QM integration skills
• High level knowledge of related SAP modules (MM-PUR, MM-IM, FI, CO, GTS)

我们提供的机遇:我们是一群充满好奇心的伙伴,有着不同的背景、视角和生活经历。我们相信,多元化将推动卓越与创新,从而提升我们在科技领域的领导力。我们致力于为所有人创造平等的发展机会,让每个人都能按照自己的节奏成长。加入我们,共同打造一个具有包容性与归属感的文化,影响数百万人,助力每个人推动人类进步

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