O2C Business Process Architect

Business Process Architect O2C – Electronics Processes 

The work location is flexible and can be Taipei, Taoyuan, Hsinchu, and Kaohsiung. We offer a hybrid work model. 

Your role:

As Business Process Architect O2C for Electronics Processes, you are accountable for the assessment and understanding of business processes and requirements, defining solution options, and driving their implementation. In liaison with key users, subject matter experts, and IT solution architects, you will analyze new requirements raised by business in order to define the course of action.

You will perform a high-level IT process, data, and system scoping (FIT/GAP) to define potential solution options and will ensure they are documented properly. In addition, you are accountable for test preparation and execution, ensuring that process and functional requirements are covered and tested by the business. You verify that global training materials for implemented processes are available and key users are trained. Finally, you are accountable for functional process cohesion and responsible for monitoring the implemented processes to guarantee business compliance and performance.

You will also bring expertise in SAP BRF+ (Business Rule Framework) to manage business logic configuration and rule-based process automation within the Order to Cash stream. This includes supporting specialized global customer services, such as handling customer-specific labels and ECOAs, and addressing requirements from electronics industry clients. In addition, you will be responsible for SAP master data, delivery data, and quality data oversight, including troubleshooting errors in customer-facing documents to ensure smooth and accurate order fulfillment. 

Who you are:

• Advanced knowledge of Sales processes in SAP SD (SAP ERP 6.0 and S/4HANA)
• 5+ years business domain experience in customer service operations and processes with strong exposure to IT topics
• Minimum Bachelor's degree or better, Master's degree in computer science or engineering preferred (or equivalent)
• Project experience, change request management, and testing coordination
• Strong experience with SAP BRF+ and rule-based configuration
• Familiarity with electronics industry customer services such as labels and ECOAs
• Good working knowledge of SAP master data, delivery data, and quality data
• English mandatory (written and spoken)

Essential skills & abilities:

• Excellent presentation and communication skills (written and oral)
• Analytical mindset; able to process complex data and draw valid conclusions
• Ability to work independently and efficiently, managing timelines and expectations, and producing high-quality deliverables
• Strong alignment and stakeholder management skills; ability to make informed decisions
• Proactive, growth-oriented mindset with strong drive to develop
• Good organizational and time management skills
• Knowledge of IT project lifecycles (design, build, test, handover)
• Strong working knowledge in Business Process Management and process design
• Excellent intercultural awareness, with experience working in international environments (Asia, Europe, US)

Beneficial skills & abilities:

• Ability to drive innovation with business partners and stakeholders
• Experience in the chemicals or electronics industry
• SAP SD/LE/QM integration skills
• High level knowledge of related SAP modules (MM-PUR, MM-IM, FI, CO, GTS)