Staff IT Operations Engineer

1 week ago

Taipei City, Taiwan Coupang Full time $60,000 - $80,000 per year
Key Responsibilities:
  • Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
  • Purchase and install IT endpoint/network equipment and devices
  • Operate and provide maintenance support in IT endpoint/network equipment and devices
  • Manage IT assets and report regularly
  • Perform continuous process improvements for an efficient IT operation
  • Work with stakeholders and relevant business teams
  • Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
  • Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
  • Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
  • Work with other global IT teams to implement/execute change requests and support in-house IT projects
  • Good at stakeholder & vendor management
Technical Qualifications:
  • 7 years of related work experience
  • Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
  • Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
  • Have great interpersonal skills, strong verbal and written communication
  • Basic background in network administration and architecture
  • Good understanding of communication protocols (mainly TCP/IP), routing protocols (e.g. BGP, OSPF), switching
  • Good understanding of access control models and network security
  • Basic experience with network diagnostic, monitoring and analysis tools
Preferred Qualifications:
  • Experience in ITIL based IT service operation or Infrastructure Workplace project
  • Experience in a PMP based project
  • Experience in providing supports to fulfillment/delivery/customer service center
  • Experience in IDC, Rack, UPS/Battery, Cooling (CRAC), Power Cabling, FMS, etc.
  • Time-conscious, focused, organized, results-driven

Coupang

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