Field Service Engineer

1 hour ago

Hsinchu County, Taiwan ea52803b-3c36-42e8-bb5d-b59fc16f871d Full time NT$480,000 - NT$1,440,000 per year

【Summary】• Work and perform in compliance with company's regulation and request.• Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer• Build good relationships with customers and provide timely responses to all requests from both internal and external customers.• On-call duty shifts are required.• Homebase is Hsinchu【Main Task】• Work and perform in compliance with company's regulations and requests.• Perform Technical Field Service activities-Installation and commissioning of equipment-Troubleshooting, repair, and maintenance-Escalation support-User Training / Customer Training-Providing sales support-All necessary reporting as per company policy• Demonstrate customer service skills and knowledge with a high level of passion and dedication.• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.• Respond to satisfaction surveys, working to resolve customer care issues.• Provide timely response to all requests from both internal and external customers.• Perform necessary administrative paperwork in complete and accurate manner.• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.• Feedback in time on product quality issues on site, as well as marketing information to the company.• Ensure direct reports maintain company-issued test equipment and support tools.• Perform other related duties and responsibilities as assigned【Education】• College or above degree in industry technology relevant. Major in mechanical or optics is preferred.• TOEIC Listening & Reading score >550【Experience】• 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems• Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.• Familiar with illumination is a plus• Excellent communication and customer service aptitude is required.【Other skills】• Microsoft operating system knowledge is required• Be able to function independently, be self-motivated and yet be part of a team.• Good command of written and spoken English• Willingness to travel domestic and internationally.• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

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