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Sr. Service Engineer

2 weeks ago

Taipei Taipei City, Taiwan Bruker Full time $80,000 - $120,000 per year

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.

Responsibilities

The Sr. Service Engineer will be based in Taipei, but have to travel to customer locations within the Taiwan to service or maintain customer X-ray Equipment and associated devices, or oversea travel for Specialized Training. The responsibilities include but not limited to:

  • Customer phone assistance for preliminary troubleshooting and diagnostics.
  • Perform Customer training on the alignment and use of their X-ray Equipment.
  • Complete installations of X-ray equipment include accessories and the troubleshooting, maintenance and repair of same.
  • Complete and submit a weekly report to the service manager of all customer problems.
  • Complete and submit Service Reports using Bruker ServiceMAX on all service work performed.
  • Maintain and update Customer Profiles as changes occur to customer equipment.
  • Complete and submit monthly expense reports to the service manager.
  • Ability to work in a clean room environment.
  • International travel to Bruker factories in Germany required to learn new techniques and service methods associated with Bruker systems.
  • Able to complete various trainings within the scope of job requirements.
  • Adhere to all defined procedural guidelines for Bruker.
  • Ensure that overall customer satisfaction in the territory is maintained at the highest level possible, by responding to customer inquiries, needs, and/or complaints promptly and courteously.
  • Schedule and complete ServiceMAX assigned service jobs in a timely fashion, including performance validations using company certified procedures; problem diagnosis and on-site system repair; align, repair, replace, check circuitry as required; reassemble and calibrate instruments and equipment.
  • Enter and maintain accurate information about territory customers in the Service MAX databases.
  • As required by the TW Service Manager, provide dedicated for the Service Hotline by responding to customer support emails and phone calls in a timely fashion during non-travel office days.
  • Provide technical assistance to local Sales Manager for new product sales by means of customer visits, participation in product demonstrations, and other commercial activities.

Communication

  • Customer and supplier communication
  • Internal Communication

Environment And Hours

  • Standard work week of 40 hours, although there is occasionally a need for staff to work beyond this limit.
  • Available for unrestricted travel within Taiwan and Europe.
  • Need to enter universities, research institutes, factories, semiconductors and other places to provide services.

Qualifications

To be successful for this position, you shall possess:

  • Study of electrical engineering / electronics, physics, mechatronics or comparable degree
  • Experience in the configuration of computer systems and software
  • More than 4 years of experience in field service of analysis systems
  • Strong communication skills and goal orientation
  • Structured, self-sufficient, as well as self-motivated way of working
  • Analytical mindset
  • High willingness to travel locally and abroad
  • Experience in X-ray equipment, EDX and XRM is a plus
  • Fluency in English, written and verbal, is required.