Junior IT Specialist

1 week ago

Taoyuan District, Taiwan Atlas Copco Full time $40,000 - $80,000 per year
  • To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
  • Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
  • Act on incidents which are approaching or have reached the point of breaching our service level agreements
  • Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
  • Mobile devices support including mobile device management
  • Provide hands-on support to our specialist team with server, network, and telephony infrastructure
  • Maintain Asset Management database in ServiceNow
  • Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
  • Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
  • To be fully compliant with IT Security guidelines, procedures & policies referring to Atlas Copco Way
  • Support locations Taiwan and Hongkon
Experience Requirements
  • At least 2 years' working experience in IT Support Customer focused and business oriented
  • Good at the Power Apps development skills and knowledge
  • You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
  • You are analytical and enjoy solving problems in a complex environment
  • Willing to research, learn and find solutions and can quickly understand new technology and processes
  • Troubleshooting PC's, laptops (Dell and HP experience)
  • Mobile devices management and support
  • Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive & SharePoint
  • Well know the Network knowledge, such as VLAN, SD-WAN, Wireless
Knowledge / Educational requirements
  • University degree or equivalent competence gained through experience
  • Fluency in English (oral and written). Other languages are a plus
  • ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable

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