Associate Sales Process Specialist

1 week ago

Taipei, Taiwan UL Solutions External Career Site Full time
  • Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
  • Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
  • Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools 
  • Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP 
  • Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
  • Applies experience and skills to complete assigned work within own area of expertise
  • Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
  • Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
  • Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
  • Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
  • Build an internal UL problem-solving network and proactively engage internal personnel to
  • anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
  • Meet established timelines for pre-and post-sales activities.
  • Works with a moderate degree of supervision 
  • Performs other duties as directed.

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