Director of Engineering

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Taipei is a new build standalone 250-room luxury hotel with a total gross floor area of approximately 35,000m2 located in Xinyi District directly opposite Taipei 101, one of the most iconic skyscrapers in Asia. 

The Hotel will offer the very best in events, wellness, and leisure with myriad amenities throughout the 31-storey building. Dining venues at the Hotel will include a high-end Chinese restaurant, destination bar, specialty restaurant, all-day restaurant, pool bar and lobby lounge. Surrounded by expansive glass paneling on both sides of the floor-to-ceiling design allows guests to look out across the cityscape, as well as up at the incredible presence of Taipei 101. 

About the role

As the Director of Engineering, you will oversee a team of Engineering and Maintenance specialists responsible for all engineering operations to ensure the safety and comfort of guests and employees. You will also have responsibility in all aspects of hotel facility and building maintenance including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

• Oversee the engineering department, including maintenance, repairs, and renovations.
• Lead and mentor engineering staff, fostering a culture of safety and excellence.
• Develop and implement preventive maintenance programs to minimize downtime.
• Prepare and manage the engineering budget, ensuring cost-effective operations.
• Monitor expenditures and implement strategies to reduce costs while maintaining quality.
• Plan and execute capital improvement projects, ensuring they are completed on time and within budget.
• Coordinate with contractors and vendors for external projects.
• Ensure compliance with local, state, and federal regulations regarding safety and environmental standards.
• Conduct regular safety inspections and training for engineering staff.
• Work closely with other departments (e.g., housekeeping, front office) to ensure seamless operations.
• Collaborate with senior management to align engineering goals with overall hotel objectives.
• Implement energy-saving initiatives and sustainability programs to enhance environmental responsibility.
• Work closely with Onsite Manager to coordinate and manage the day to day maintenance and upkeep of the Hotel as it pertains to engineering and grounds
• To continually support and improve engineering services that effectively address problems affecting both guests and employees
• To analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc and necessary scheduling arrangements with a high degree of quality
• Able to speak effectively with guests and employees
• Manage repair and maintenance project and building improvements by effectively coordinate and planning all tasks in advance of beginning any project
• Utilize all possible resources. Coordinate efforts with engineering and other affected departments
• Use project management techniques along with the appropriately assigned engineering team members to perform project planning and execution
• All methods, materials and practices must meet and be in accordance with local regulations, corporate specifications and standard practices
• Keep accurate completion and task records in the project files
• Oversees the management of operating equipment of the guestrooms and public areas
• Develop, maintain and implement effective preventive maintenance systems within the property
• Plan, develop, control and implement an effective work-order system that generates speedy repairs and replacements
• Perform all duties and responsibilities to the standard set by the department and company

What you bring

• Minimum of 10 years as engineering professional in hospitality, service or luxury industry
• A university degree or equivalent experience
• Excellent analytical skills and ability to identify pattern in data to make recommendations in an environment with competing demands
• Strong written and verbal communication skills in English and Mandarin Chinese
• Proactive, hands on and able to operate autonomously

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•    Complimentary Accommodation at other Four Seasons Hotels and Resort

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals