Project Manager, Rack Onsite Deployment

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

Super Micro Computer, Inc. is seeking a dedicated and experienced Project Manager to oversee the end-to-end process of onsite server rack installations at customer data centers. In this critical role, you will collaborate closely with cross-functional teams, including Sales, Field Application Engineers, Design Engineers, and Operations, to ensure the seamless execution of technical design proposals tailored to customer requirements. Your expertise in data center infrastructure, coupled with your exceptional project management skills, will drive the successful deployment of server racks while maintaining the highest standards of quality and customer satisfaction.

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Work with sales and Field Application Engineering (FAE) teams to understand customer requirements and project scopes, including the specific needs for onsite server rack installations at customer data centers
• Collaborate with Project Managers and design engineers to produce comprehensive design proposals and detailed delivery plans, specifically tailored to the onsite server rack installations
• Communicate with purchasing teams and key suppliers to prepare all necessary materials and equipment required for customer projects, considering the specific requirements of the server rack installations
• Coordinate with the integration team and production line to ensure smooth prototyping as well as mass production timelines, considering the intricacies of onsite server rack deployments
• Oversee and manage customer projects, with a special focus on controlling project schedules related to onsite server rack installations. Provide daily or weekly status reports to stakeholders, highlighting progress and any potential concerns
• Actively participate in or host customer meetings to discuss project status, timelines, and any server rack deployment-specific requirements, ensuring alignment with the customer's data center infrastructure
• Collaborate with internal teams in regular meetings to review project status, identify challenges, and work towards solutions, with a specific emphasis on streamlining processes related to onsite server rack installation support
• Ensure that the server rack installation processes adhere to industry standards and best practices, and constantly seek ways to improve efficiency and effectiveness in this domain
• Conducting site surveys and assessments to understand the specific requirements and constraints of the customer's data center facility, ensuring that the proposed rack systems are optimized for the environment
• Collaborating with the customer's IT and facility teams to coordinate the logistics of server rack deliveries and installations, considering factors such as access points, power availability, and cooling requirements
• Supervising and coordinating the physical installation of server racks, ensuring proper placement, alignment, and cable management to guarantee optimal performance and accessibility
• Troubleshooting and resolving any issues that arise during the onsite server rack installations, working closely with technical teams to implement timely solutions
• Providing comprehensive documentation and reports of the onsite server rack installations, including diagrams, configurations, and any relevant post-installation recommendations
• Offering post-installation support to address any customer inquiries or concerns and ensuring their satisfaction with the installed server racks

• Bachelor or Master's degree in Civil Engineering/Computer Engineering/Electrical Engineering or equivalent with a minimum of 5 years of experience in project management or program management, with a significant portion of that experience dedicated to onsite server rack installations at customer data centers
• Strong understanding of data center infrastructure and deployment, with a proven track record of successfully managing projects in this domain
• Exceptional communication and presentation skills are a must, as the Project Manager will be required to effectively communicate with customers, suppliers, and internal teams regarding all aspects of onsite server rack installation support
• Willingness to travel heavily and ad hoc as required for customer meetings, site surveys, and onsite server rack deployments. The candidate should be flexible and able to accommodate frequent travel demands to various locations both domestically and internationally, for extended periods of time

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.