Software Technical Support Engineer

23 hours ago


Hsinchu City, Taiwan Super Micro Computer Spain, S.L. Full time NT$280,000 - NT$1,440,000 per year

Apply now »

Date:
Oct 1, 2025

Location:
HsinChu, Taiwan, TW

Company:
Super Micro Computer

Job Req ID: 27490
About Supermicro
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary
In this role, you will serve as the second tier of software product technical support consultant, utilize your technical knowledge, and help address problems via phone, e-mail, business meeting and other tools. You also need to co-work with PM, FAE, Sales team for Customer Proof of Concept process, and write the technical documents by the experience of trouble shooting, customer issue feedback, etc.

Essential Duties And Responsibilities
In this role, you will serve as the second tier of software product technical support consultant, utilize your technical knowledge, and help address problems via phone, e-mail, business meeting and other tools. You also need to co-work with PM, FAE, Sales team for Customer Proof of Concept process, and write the technical documents by the experience of trouble shooting, customer issue feedback, etc.

Duties And Responsibilities

  • Perform Software product testing, documenting.
  • Serve as the second tier of software product technical support consultant
  • Identify, document, and resolve customer issues; escalate critical customer questions and issues to the correspondent team and management
  • Act as pre and post sales liaison between field and cross-functional product management teams
  • Provide inputs to the design team on customer's feedback on new products improvement
  • Provide technical support over the phone/or web to customers on software issues
  • Drive customer satisfaction through service excellence

Qualifications

  • Technical degree (BS in CS or EE or equivalent) is preferred.
  • 3+ years working experience in software product testing or system operation is preferred.

Desired Skills & Experience

  • Working experience with Kubernetes or a similar Cloud environment is required.
  • Familiar operating on Linux system; Ability to diagnose & troubleshoot system level issues.
  • Can solve technical problems independently.
  • Familiar with TCP/IP Layer 2, Layer 3, IPv6, Data Center Bridge is a plus
  • Certificates, Licenses, Registrations:CCNA, LPI/RHCE are considered a plus.
  • Experience of virtualization systems and/or Kubernetes is a plus.

Job Segment:
Cloud, Technical Support, Technical Support Engineer, Embedded, Software Engineer, Technology, Engineering

Apply now »



  • Hsinchu, Taiwan Super Micro Computer Full time NT$480,000 - NT$1,440,000 per year

    Job Req ID: 27490 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...


  • Hsinchu City,, Taiwan Supermicro Full time NT$600,000 - NT$1,200,000 per year

    *Job Req ID: 27490About Supermicro*Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...


  • Kaohsiung City, Kaohsiung City, Taiwan KLA Full time $90,000 - $120,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...


  • Taipei, Taipei City, Taiwan Roche Full time $90,000 - $120,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...


  • Taipei City, Taiwan Emerson Full time NT$720,000 - NT$1,440,000 per year

    Job DescriptionSenior Technical Support Engineer, RF, TaipeiThe RoleNI Technical Support Engineer (TSE) supports key customers to ensure their success through deep technical expertise of NI Products and Platforms. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and...


  • Hsinchu Metropolitan Area, Taiwan Onto Innovation Full time $90,000 - $120,000 per year

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...


  • Nangang District, Taipei City, Taiwan OPENCHIP & SOFTWARE TECHNOLOGIES Full time NT$60,000 - NT$120,000 per year

    Openchipis a European Silicon Engineering Company, headquartered in Barcelona, Spain. We aim to democratize the access to high performance compute Chips developing Systems on Chip based on Chiplet technology and the combination of RISC-V and compute acceleration for AI and HPC, everything interconnected with UCIe open interfaces. Our technologies will...


  • Hsinchu Metropolitan Area, Taiwan Pfeiffer Vacuum+Fab Solutions Full time NT$360,000 - NT$480,000 per year

    Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by...


  • Taipei City, Taiwan LSEG Full time NT$900,000 - NT$1,200,000 per year

    Role Summary:We are seeking an Application Technical Support Engineer (SRE Engineer) to join our dynamic team in Taipei, Taiwan. The ideal candidate will possess strong technical skills, background in automation and observability, excellent communication abilities, a solid work ethic, and a willingness to learn. This role involves providing technical and...


  • Taipei, Taipei City, Taiwan BMC Software Full time NT$1,200,000 - NT$2,400,000 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsCareerArc CodeCA-DSHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment...