Operation Team Leader
2 weeks ago
Responsibilities:
Daily Operation Management:
Control and optimizes overall retail store operation and performance and implements best practices. Enforce policies, procedures, and operational directives.
Challenge existing methods, observes, harnesses and integrates the progressive needs of internal/external clients, prepares and anticipates the needs.
1. Operational Administration
Control of store's operation
Monitor our system with Share, Concur, My Store control…
Check BK receipt or other doc required
Keep filing of all record in a structured way for further analysis and process, handle and maintain all types of confidential information.
Handle confidential information and maintain the security of the Store manager's records and files.
2. Implement group policy and HC store procedure in daily operation
Understand, abide by and enforce all operational policies and procedures as outlined by Internal control
Ensure that all policies and procedures are kept current and organized and shared with all members of the staff
Compliance
Prepare and supervise all audit.
3. Store operation with:
Property Management: Housekeeping, security
Ensure organization of all back-office areas, stockrooms, maintenance rooms, alterations areas, rest rooms, rest rooms and hold areas.
4. Support big event's operation and general administration
Vendor and Maintenance Management
Set up objectives, arbitrates, anticipates and evaluates the necessary means (human, financial, material), supports their implementation and ensures a responsible control guaranteeing sustainable performance
Manage the suppliers, including Property Management (Security, Cleaning), Florist, Delivery, etc.
Maintenance of store décor, lighting, electrical, utilities
Ensure maintenance of all store equipment including office, computer, Hpad, register, alteration, and communication systems.
Maintain accurate records of repair and maintenance work
Team Management
Embodies the company's values, conveys the objectives of the division or project, fosters and maintains a collective and constructive dynamic around these objectives in a spirit of service and collaboration within his/her team, builds win-win cooperation with the other teams, highlights success.
Operation team management: Recruit, cultivate professionals, empower to ensure a healthy growth for operation team
Smooth support to all other departments (retail and warehouse) and office.
Project Management
Lead some new projects implementation such as "smart ops", "O2O", etc.
Collaborate with Loss Prevention in all areas of risk management.
Miscellaneous
Reporting line might evolve according to the organization
All responsibilities above will require:
Efficient response to store requirements
Ability to identify problems and offer effective solutions
Demonstrate active listening and proper attitude on communications
Requirements & Capabilities:
University degree or above
At least 5 years well-traced working experience in retail operation field
Good organization and logical planning skills
Good interpersonal and communication skills
Efficient execution and good adaptability to changes
Self-driven, can work under pressure
Multitasking can meet deadlines
Good oral and written English
Office software application (word, excel, PPT)
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