消金產品與專案經理/消金後勤專員

Cobrand Card PM TL / Mass Card PM TL

JD

Key Responsibilities:
Strategy and Planning

• Develop and execute the overall strategy for co-brand credit card partnerships.

• Identify and evaluate potential partners to expand the co-brand portfolio.

• Collaborate with the leadership team to set performance goals and key metrics.
Partner Management

• Build and nurture strong relationships with co-brand partners to drive mutual growth.

• Negotiate terms, contracts, and agreements to ensure a win-win for all parties.

• Regularly review program performance and identify opportunities for enhancement.
Product Development and Management

• Oversee the development and launch of co-branded credit card products.

• Work with cross-functional teams (marketing, technology, legal, and compliance) to ensure timely delivery of initiatives.

• Ensure product offerings align with customer needs and market trends.
Marketing and Customer Engagement

• Collaborate with partners and internal marketing teams to design and implement acquisition and retention campaigns.

• Monitor customer feedback and behavior to continuously improve product performance.
Performance Monitoring and Reporting

• Track and analyze KPIs such as activation rates, spends, portfolio health, and profitability.

• Prepare detailed performance reports and present insights to senior management.

• Identify risks and implement strategies to mitigate them.

Mass Card PM / Cobrand Card PM / Affluent Card PM

JD

1.Develop and execute the strategic roadmap for the mass product bank card portfolio, focusing on maximizing market penetration and broad customer appeal.
2.Oversee the overall mass product bank card portfolio performance, proactively identifying and mitigating risks, and implementing strategies to optimize profitability and customer lifetime value across a broad customer base.
3.Lead the end-to-end product development lifecycle for mass product bank card products, from ideation and design to launch and ongoing maintenance. This includes defining product specifications, managing cross-functional teams (Marketing, Technology, Legal, Compliance, Risk), and ensuring timely and efficient delivery within budget for a large-scale product.
4.Leverage market research and customer insights to ensure mass product bank card offerings are aligned with evolving customer needs, market trends, and competitive landscapes. Continuously monitor and analyze product performance, identifying opportunities for enhancement and innovation for the mass market.
5.Drive the product value proposition by clearly articulating and communicating the unique benefits and competitive advantages of the mass product bank card portfolio to target customers and internal stakeholders.
6.Identify and drive internal cross-buy opportunities by collaborating with other banking product teams (e.g., Wealth Management, Deposits, Loans) to create integrated offerings and campaigns that leverage the bank card portfolio to increase customer engagement and deepen customer relationships across the bank.

Stakeholder Management & Communication:

1.Build and maintain strong, collaborative relationships with key stakeholders, including internal teams (e.g., Sales, Marketing, Operations, Technology, Wealth Management, Other Banking Products) and senior management.
2.Effectively communicate program performance, strategic initiatives, and risk assessments to senior management through compelling presentations and reports.
3.Proactively manage expectations and resolve conflicts to ensure effective collaboration and project delivery.

Performance Measurement & Reporting:

1.Define, track, and analyze key performance indicators (KPIs) to monitor the success of mass product bank card initiatives and product performance (e.g., activation rates, spend, portfolio health, profitability, customer satisfaction across the mass market).
2.Prepare comprehensive performance reports and present insights to senior management, providing data-driven recommendations for optimization and strategic adjustments for the mass product portfolio.

Credit Cards Usage PM C信用卡行銷企劃專員

JD

1.Develop and execute Credit Card category usage campaigns to deliver business goal and strategic agenda.

2.Responsible for usage campaign development, manage partnership with merchants and performance tracking to deliver retail spend goal.

3.Constantly review, propose corrective actions and coordinate with key stakeholders to improve product/related process for better customer experience delivery.

4.Manage and optimize marketing budget. Build, plan and maintain strategic alliance with partners.

5.Monitor and update Credit Card market / spending trend and competitor status.

6.Work with Marketing, Legal & Compliance to develop communications and ensure that campaign details are fully and clearly explained, and all closures comply with regulatory requirements and Group policy.

7.Lead ad-hoc projects to achieve strategic agenda.

Personal Loan PM

JD

• Plan and manage the end-to-end personal loans application process
• Product maintenance, P&L tracking, and new product or process development
• Ensure compliance with relevant regulations and policies
• Manage the Unsecured Loan portfolio, monitor key performance indicators such as ENR$, NIM%, and payment rates, and develop strategies to retain existing customers
• Manage and optimize the unsecured lending policy with stakeholders
• Oversee post-disbursement management and customer service activities
• Design user requirement for system enhancement

Portfolio PM (instalment Product)

JD

The Credit Card Portfolio Instalment Product Specialist will play a vital role in developing and managing the instalment product offerings for our credit card portfolio, ensuring a competitive and attractive proposition for our cardholders. This role requires strong product management skills, a customer-centric approach, and the ability to collaborate effectively with internal and external partners.

Key Responsibilities:

• Product Strategy & Development\: Develop and implement the product strategy for credit card instalment plans, including features, pricing, and marketing strategies.

• Product Lifecycle Management\: Manage the entire lifecycle of instalment products, from conception and development to launch and ongoing optimization.

• Partner Management\: Build and maintain strong relationships with key partners. Negotiate favorable terms and ensure smooth collaboration for product execution.

• Financial Performance Monitoring\: Monitor key performance indicators (KPIs) such as product adoption, customer satisfaction, and profitability to identify areas for improvement.

• Competitive Analysis\: Conduct thorough market research and competitive analysis to identify opportunities and risks in the instalment product market.

• Customer Segmentation\: Develop customer segmentation strategies to target specific customer groups with tailored instalment product offerings.

• Product Communication & Marketing\: Develop marketing and communication strategies to promote instalment products to potential customers.

Portfolio PM Team Lead(instalment Product)

JD

Team Leadership & Management\: Lead, mentor, and develop a high-performing team of product professionals, fostering a collaborative and results-oriented work environment. This includes setting clear expectations, providing regular feedback, and driving individual and team performance.

Product Strategy & Design\: Develop and execute the product strategy for 1) installment and cash products, including SBI, LOP, cash advance, for market research, competitive analysis, product ideation, design, and MIS tracking; 2) Credit line management based on customer lifestyle and U rate

P&L Management & Financial Accountability\: Own the Profit & Loss (P&L) statement for the installment and cash product line, managing revenue, expenses, and profitability. This includes developing and managing budgets, tracking key performance indicators (KPIs), and identifying opportunities for cost optimization and revenue growth.

Performance Monitoring & Optimization\: Continuously monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and optimize product strategy for maximum impact.

Sales Performance Management TL

JD

1.Lead sales performance & management team 

2.Sales incentive scheme design - Consider business direction, sales management requirement and sales motivation to plan sales incentive schemes

3.Sales performance and sales result analysis

4.Sales review material preparation

5.Head count & sales channel goal setting management

Secured Sales Management

JD

Principal Responsibilities

-Sales KPI proposal /incentive scheme formulation and calculation,

-Tactical trip/ program consolidation,

-Campaign proposal/戰報/成績結算/討論/執行

-Related sales reports set up and management

Functional / Technical Competencies

-Aggressive and willing to work under pressure

-Strong analytic skill on reports management

Digital Banking, Project Manager

JD

• Drive mobile innovation projects and identify business opportunities– Devise new ways to improve the digital customer journey through the use of Artificial Intelligence and Machine Learning.
• Think digital & mobile strategies– Aspire to make a difference for digital customers by building on DBS's omni-channel strategy and pioneering new digital experiences through ground-breaking innovations.
• Manage Stakeholders, Tech and Ops, and Product teams. Able to foster strong Collaborate with cross functional business partners (including Customer Experience, Marketing, IT, Finance, Legal, Compliance, Risk, Operations and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.
• Design and develop the best-in-class customer & employee journeys on digital channel, identify untapped opportunities for digital value capture and strategic cost management, and manage timely delivery of projects.
• Identify and anticipate emerging mobile technology, customer data & insights, industry trends and customer behaviortrends to continuously improve our online and mobile offerings, and strive to be the best digital bank in the world.
• Improve customer satisfaction on our digital channel. Monitor the Voice of Customers feedback channels to identify areas for improvement, define short term action points and permanent fixes to remove pain points.
• Design customer migration and communications plan through online marketing campaigns and engagement efforts to increase Improve channel usage
• Perform Channel tracking and drive analysis through Data. Use of AA data to perform customer analysis and track customer usage and tractions.
• Define business requirements for digital channel enhancements, review functional specifications and participate/sign off on User Acceptance Testing (UAT) along with processes and documentation

Requirements

• Minimum 5 years' experience in a related position
• Experienced in digital channel management, gathering business requirement, managing channels projects and initiatives
• A positive attitude in the work is a must.

Digital Risk and Governance Manager

JD

• Collaborate with platform teams to ensure adherence to internal policies and external regulations
• Conduct regular risk assessments and recommend improvements to control processes
• Act as the main contact for audits and inspections, coordinating responses and tracking remediation
• Develop and implement digital banking policies, procedures, and control standards
• Monitor regulatory changes and ensure the bank's digital offerings remain compliant
• Prepare regulatory reports and ad-hoc surveys
• Support Digital Banking's Business Continuity Management plan and processes

Requirement

• University degree or equivalent education
• 5+ years of experience in risk management or control functions in a financial institution
• Familiar with Digital Banking related local regulations and guidelines.
• Good understanding of banking products and services.
• Strong sense of ownership and personal accountability
• Excellent communication and relationship management skills
• Ability to balance business needs with appropriate risk controls
• Fluent English in both oral and written communication