Customer Success Representative

1 week ago

Taipei Taipei City, Taiwan Qnity Full time NT$480,000 - NT$1,440,000 per year

The role involves accurately quoting according to company guidelines, handling customer complaints and service needs, and managing export freight payments. It includes preparing export documents for drop shipments, coordinating with forwarders, and assisting with overdue accounts receivable. The position requires processing customer orders, communicating across functions to resolve issues, and being flexible to take on new tasks. Additionally, the role contributes to business goals, particularly in customer service, by proactively addressing issues at assigned customer accounts and developing creative solutions. Multitasking and managing multiple responsibilities simultaneously are essential.

Job Responsibility

  • Quote correctly according to the company's quotation guidelines, approve through the system, and provide quickly
  • Handle customer complaints and customer service, respond to customer needs to relevant departments, and help customers solve problems
  • Request for payment of export freight regularly
  • Prepare drop shipment export documents and cooperate closely with the customer's forwarder to ensure smooth delivery
  • Assist in coordinating the best payment date with customers for overdue AR
  • Process and manage customer orders with order fulfillment process guidelines.
  • Communicate widely across functions to get problems solved.
  • Willing to take challenges and be flexible to accept any new tasks assigned.
  • Can manage multiple tasks at the same time.
  • Contribute to the business goals, in particular for Customer Service.
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.

Qualifications

  • Bachelor's degree or above.
  • 2+ years related working experience with International trade
  • Familiar with INCOTERMS 2020
  • Good in English speaking, writing, reading and listening .
  • Good skill in Word and Excel.
  • Strong interpersonal and communication skills.
  • Be able to stay organized and constructive under high stress.
  • Strong aptitude for attention to detail.
  • Works effectively as part of a team and contributes to team goals.
  • Aptitude for learning new process and systems.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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