Customer Success Representative

2 weeks ago

Taipei Taipei City, Taiwan Qnity Full time NT$480,000 - NT$1,440,000 per year

The role involves accurately quoting according to company guidelines, handling customer complaints and service needs, and managing export freight payments. It includes preparing export documents for drop shipments, coordinating with forwarders, and assisting with overdue accounts receivable. The position requires processing customer orders, communicating across functions to resolve issues, and being flexible to take on new tasks. Additionally, the role contributes to business goals, particularly in customer service, by proactively addressing issues at assigned customer accounts and developing creative solutions. Multitasking and managing multiple responsibilities simultaneously are essential.

Job Responsibility

  • Quote correctly according to the company's quotation guidelines, approve through the system, and provide quickly
  • Handle customer complaints and customer service, respond to customer needs to relevant departments, and help customers solve problems
  • Request for payment of export freight regularly
  • Prepare drop shipment export documents and cooperate closely with the customer's forwarder to ensure smooth delivery
  • Assist in coordinating the best payment date with customers for overdue AR
  • Process and manage customer orders with order fulfillment process guidelines.
  • Communicate widely across functions to get problems solved.
  • Willing to take challenges and be flexible to accept any new tasks assigned.
  • Can manage multiple tasks at the same time.
  • Contribute to the business goals, in particular for Customer Service.
  • Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.

Qualifications

  • Bachelor's degree or above.
  • 2+ years related working experience with International trade
  • Familiar with INCOTERMS 2020
  • Good in English speaking, writing, reading and listening .
  • Good skill in Word and Excel.
  • Strong interpersonal and communication skills.
  • Be able to stay organized and constructive under high stress.
  • Strong aptitude for attention to detail.
  • Works effectively as part of a team and contributes to team goals.
  • Aptitude for learning new process and systems.

Join our Talent Community to stay connected with us

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

  • Customer Success Specialist

    5 days ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Speak Full time $90,000 - $120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Speak Full time NT$900,000 - NT$1,200,000 per year

    About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been...

  • Principal Customer Success Manager

    1 week ago

    Taipei, Taipei City, Taiwan PTC Full time NT$1 - NT$2 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About AppierAppier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Customer Success Manager

    2 weeks ago

    Taipei, Taiwan Appier Full time NT$900,000 - NT$1,200,000 per year

    About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange...

  • Customer Success Account Manager

    7 days ago

    Taipei, Taiwan Microsoft Full time NT$720,000 - NT$1,440,000 per year

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager, Workflows

    2 days ago

    TWN-Taipei- Songren Road, Taiwan LSEG Full time NT$60,000 - NT$120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Customer Service Representative

    7 days ago

    New Taipei, Taiwan Danfoss Full time NT$360,000 - NT$480,000 per year

    The Impact You'll Make As our customer service specialist, you'll play a key role in overall business success by ensuring customer satisfaction, retention, and loyalty.Providing outstanding, and consistent customer experience increases overall customer satisfaction and provide you with collaboration opportunities with different teams and opportunities to...

  • Customer Success Partner

    2 weeks ago

    Taipei, Taipei City, Taiwan Roche Full time NT$1,200,000 - NT$2,400,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...