Field Software Engineer

1 day ago

Taiwan Tainan ASM Full time $60,000 - $120,000 per year

Job's mission

We are seeking a highly motivated and skilled Field Software Engineer to join our dynamic team. In this role, you will be responsible for deploying, troubleshooting, and optimizing software solutions for ASM tools in the field. You will interact with customers globally to resolve software-related issues and provide technical support to ensure smooth operations. This is an exciting opportunity to be at the intersection of software development and customer-facing technical support as:

  • Support Advance software for cutting edge tech
  • See your work have real results by driving the most advanced HW in the SEMI industry
  • Work with a global team full of talented Field Software Engineers
  • Be part to the team that leads the next generation of SEMI manufacture control Software technology and trends
  • Work where the customers are present

What you will be working on

  • Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
  • Able to triage mechanical, electrical and software bugs
  • Responsible to manage escalation calls with field support engineers and customers at local level
  • Work with QA / Support team to add replicated bugs to regression
  • Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
  • Author, revise, and review system specifications, software designs, test plans, and other software documentation.
  • Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.
  • Participate in system design teams.
  • Be the eyes and ears of the customer, align on priorities
  • Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens

Minimum Qualifications

  • Strong analytical and problem solving skills
  • Some software development skills in one or more general purpose programming languages: C++, C#
  • Being able to read code and step through a debugger/IDE
  • Willingness to travel up to 50% domestically & globally as per business needs.
  • This position is based in Tainan, but there may be a possibility of relocation depending on business needs

What we are looking for

  • Educational background in Computer Science/Computer Engineering or equivalent
  • 6+ years' in software problem solving
  • Experience working with multiple items listed below desirable
    • Software for Machine Control (including Semiconductor equipment) 
    • Developing for Windows and Real-time Operating Systems
    • Multi-threaded applications
    • Real-time software
    • Graphical User Interfaces
    • Device drivers or other interrupt driven software
    • Data Communications, Networking and EtherCAT
    • Complex dynamic scheduling algorithms with deadlocks avoidance
    • Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.
    • Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software
    • Comprehend software documentation including specification and design documents, communication interface specific and API description

  • What sets you apart

    • Experience working with SECS/GEM protocols or other industrial automation standards.
    • Familiarity with ASM tools or similar semiconductor equipment.
    • Ability to troubleshoot complex software and hardware issues in a fast-paced environment.

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