Regional Service Delivery Office

1 day ago

Taipei Taipei City, Taiwan Shiseido Full time NT$60,000 - NT$120,000 per year

KEY RESPONSIBILITIES


• Service Management & Delivery


• Forecast & order management of hardware and software on devices.


• Oversee the delivery of EUC services including desktops, laptops, mobile devices, printers, and collaboration tools.


• Ensure consistent service levels across all APAC sites, including remote and on-site support.


• Manage SLAs, KPIs, and service reporting to ensure high-quality service delivery.


• Stakeholder Engagement


• Act as the primary point of contact for regional business units regarding EUC services.


• Collaborate with global IT teams, vendors, and local site leads to align service delivery with business needs.


• Operational Excellence


• Standardization of processes and knowledge management.


• Device and software catalogue management and standardization.


• Lead incident, problem, and change management processes for EUC.


• Drive root cause analysis and implement corrective actions to prevent recurrence.


• Ensure compliance with IT policies, security standards, and regulatory requirements.


• Vendor Management


• Support regional IT projects including hardware refreshes, software rollouts, and infrastructure upgrades.


• Manage third-party vendors and service providers to ensure contractual obligations are met including local ISP or Telecommunication Company.


• Continuous Improvement


• Identify opportunities to optimize EUC services and enhance user experience.


• Implement automation and self-service tools where applicable.


• Ad hoc Support


• Additional tasks given by the supervisor or management team

Criteria:


• Bachelor's degree in information technology, Computer Science, or related field.


• 5+ years of experience in End User Computing Service Delivery, with at least 3 years in a regional or global role.


• Strong knowledge of EUC technologies (Windows, macOS, MDM, SCCM, O365, etc.).


• Conceptual knowledge of Infrastructure (Cloud, Server, and Network)


• Experience managing services in diverse environments: corporate offices, warehouses, and manufacturing plants,


• Excellent communication, leadership, and stakeholder management skills.


• Ability to travel within the APAC region as needed.

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