Technical Customer Engineer II

1 day ago

Taiwan Remote Nordson Full time NT$600,000 - NT$1,200,000 per year

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties and Responsibilities

  • Provide technical, application, and troubleshooting support to the field.
  • Follow up the industrial and competitors' technical development.
  • Conduct technical training internally & externally with Product Business Unit teams.
  • Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers' requirements for new products.
  • Follow up the industrial and competitors' technical development.
  • Routine management of technical affairs. 
  • Prepare equipment for customer attended demonstration.
  • Support trade show and sales presentation.
  • Strengthen technical communication with parent companies and sister companies.
  • Define testing plan or testing requirements with customer's technical department or end user.
  • Gather and tabulate technical data and invention of dispensing processes directly for new market.
  • Collect and analyze competitor's technical data.
  • Use testing technology and internal analysis technology to optimize product's application by customer, and offer input to R&D department
  • Write and present test reports to both internal and external customers with clear, concise data.
  • Participate and take on additional assignments and projects as required.

Education and Experience Requirements

MINIMUM QUALIFICATIONS:

  • College degree or above with Mechanism/Electronics major.
  • At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge. Disposable product field is preferred.working experience in MNC is preferred.

Preferred Skills and Abilities

  • Good at English in verbal.
  • Excellent interpersonal and communication skills.
  • Strong analytical and computer skills,
  • Outgoing, Mature; logical thinking and wide-mind, team work spirits.
  • Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;

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