Director of Welcome 迎賓櫃檯協理

1 week ago

Taipei Taipei City, Taiwan W Hotels Full time NT$1,200,000 - NT$2,400,000 per year

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Purpose of Role
To be a leader and provide coaching and support to the Welcome, Concierge, Wired, and Whatever/Whenever Talent. To ensure that Welcome Office operates effectively at all times. To strategically plan for the future and ensure that the department is capable of providing excellent operation at all times. To ensure the Human Resources needs of the department (e.g. Talent and their effective training) are effectively implemented at all times.

Responsibly Description

  • Be the driving force of the W brand language, personality, and Whatever/Whenever promise throughout Welcome Office.
  • Be ultimately responsible for the actions and operations of Welcome, Concierge, Wired and Whatever/Whenever Talent.
  • Ensure that the Talent are always equipped with necessary materials to conduct their daily operational duties.
  • Together with Director of Rooms and Director of Revenue Management, control room type availability, room count and rate category accuracy.
  • Review arrival information on a daily basis, pay special attention to VIPs, regular guests, SPG guests, long stay, groups, special requests and follow up with relevant departments.
  • Approve upgrades and special amenities.
  • Adhere to complimentary rooms procedures.
  • Set up systems to monitor achievement of departmental goals and objectives.
  • Set up systems to capture guest feedback and report to other departments on a regular basis.
  • Be ultimately responsible for the SPG program for the hotel, ensure that enrolment targets are met, and SPG guests are provided and satisfied with their benefits.
  • Adhere to hotel's security and emergency policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

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