IT - Services Senior Engineer

About SHL Medical
SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for patients. Headquartered in Switzerland since 2018, with key operations in Sweden, Taiwan, and the US, we are united by a commitment to innovation, impact, and growth. Together, we empower our people to develop solutions that make a meaningful difference in the lives of millions of patients while fostering a supportive, inclusive, and dynamic workplace for our colleagues.

Job Overview
In Taiwan, SHL Medical is looking for a Senior Engineer as part of the Information Communication Technology Service team. The responsibility of the Senior Engineer comprises the management and maintenance of Microsoft Windows client infrastructure.

Main Responsibilities

• Operational end point device delivery and management.
• Successful conduct Win11 rollout, deploy WI and lead L1/L2 members to achieve project milestone.
• Properly plan aged device replacement and endpoint device procurement plan.
• Properly plan and implement latest stable versions of global standard software applications as well as patching/update.
• Effectively manage and monitor endpoint devices using SCCM/Intune, including MFA, software, policy, and patch deployments, as well as BYOD management.
• Well manage vendor and our internal supply chain communication.
• Up-To-Date maintenance of both H/W and S/W, including optimization plan delivery.
• Assist or design global client engineering process as well as optimization plan delivery.
• Properly perform knowledge management with documentation and workshop.
• Properly conduct ITSM ticket process.
• Update/rectify resolution for each ticket, especially from technical point of view.
• Comply with SLA regulation as P1/P2/P3/P4 priority.
• Work closely together with the Information Security organization to enhance and improve security setups for client infrastructures.
• Strong organizational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties.
• Help to grow a healthy, collaborative engineering culture in line with the company values.
• Serve as an Individual Contributor.
• Engage in bilingual communication on a daily basis.

Minimum Qualifications

• Bachelor's degree, ideally in Computer Science or Information Systems.
• 10+ Years of IT related experience in the following technologies:
• Microsoft Active Directory with Microsoft Entra ID hybrid-join enviornment.
• Microsoft SCCM/Intune, manage/deploy for large number of client devices (More than 5K).
• Microsoft Windows clients (7, 10, 11), use performance monitor or related tools to identify bottlenecks or resource issues, and analyze system performance accordingly.
• CLI or PowerShell scripts in automating operational processes.
• Meeting room technologies (SIP, projectors, TV, wireless presentation, AV, VC, room reservation terminal…etc.).
• Knowledge in Dell Technology, especially for Windows client configuration.
• Knowledge in MFP management as well as printing resolution.
• Good verbal and written communication in both English and Chinese are mandatory.
• Excellent communicator in a cross-functional team.
• A high level of autonomy in combination with a results-driven mindset.

Preferred Qualifications

• Microsoft 365 certified: Administrator Expert is preferred.
• Cisco Networking certificate is a plus.

We Offer

• Challenging assignments in a fast-growing and innovative industry.
• A multicultural team and modern working environment with state-of-the-art facilities and technologies.
• A place where we take pride in the inclusive and collaborative environment we have built - one where a true sense of belonging fosters meaningful exchange and shared growth.
• Various opportunities for personal and professional development within a global organization.
• Flexible hours and hybrid working policy.