Billing Consultant- Worksite Insurance Services

The nation's leading administrator of insurance services is looking for YOU.  This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
 
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
 
illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

As a Billing Consultant supporting worksite/voluntary insurance benefits you will support billing and customer service for both insurance producers and their clients.  We are seeking a highly motivated and processional individual to give best in class service providing problem resolution, decision and providing clear written and verbal communication to internal and external clients.  Your focus will be on solving complex billing and premiums management.  If you are seeking a challenging and engaging job in billing and have a strong understanding of worksite insurance, we encourage you to apply.

Primary Responsibilities

• Serve as a technical billing expert on escalated billing items for worksite products such as Group Whole Life, Universal Life and accident and critical illness coverage
• Provide excellent customer service to insurance producers, clients and business operations
• Conduct billing research and analysis and proactively communicate findings
• Full ownership of premium management and complex billing to include:
  • Responsible for past due premium suspense and clearing funds timely
  • Payment collections and customer updates
• Assist with projects and partner with business to ensure solutions and areas for improvement
• Develop recommendations and implement processes for continuous improvement
• Participate in complex billing related escalation calls
• Fully understand operational and regulatory objectives to ensure compliance and service levels
• Perform special projects at request by leadership
• Act with a sense of urgency and take ownership of each customer interaction
• Works within various systems to research, record and process work
• All other duties as assigned

Qualifications

Minimum Qualifications

BA or BS degree in Business Administration or

Highschool diploma with 2+ years of experience with Worksite/Voluntary employer benefits

Experience working with billing and premium systems or similar financial tools

Demonstrated experience in meeting deadlines with a strong ability to prioritize work

Proficient with MS Office including Office 365 (Outlook, SharePoint, Word, Excel)

Is reliable, trustworthy, and maintains appropriate organizational confidentiality

Strong business writing skills, superb written communication skills; is familiar with business and phone protocols.

Preferred Qualifications

Worksite/Voluntary benefit billing experience

Support to complex books of business

The annual compensation range starts at $60,000 but can increase depending on experience and qualifications

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