Customer Quality Manager
7 hours ago
- Manage and take lead in handling company-wide critical and escalated customer issues
- CSR -Customer Specific Requirements Review, Assessment, Implementation, Deployment and Closure
- Customer Scorecard Review and Management
- Problem Solving -Failure Analysis, Root Cause Analysis, 4D/8D Quality Scoring, CAR System
- Company-Wide Customer Complaint Handling and Performance Tracking (KPI)
- Company-Wide Internal and External Lessons-Learned/ Read-Across Program and Deployment
- Customer Process Change Notification
- Company-Wide Internal Audit Program –Implementation, Documentation and Lessons-Learned Proliferation
- Drive improvement and develop programs in company audit skills covering product, process, and system
- Ensure company ISO, IATF and VDA 6.3 Compliancy and Readiness
- Spearhead zero defect quality programs for automotive business readiness
- Implement quality programs to drive automotive product/process robustness, error-proofing
- Customer and External Audit Management and Readiness
- Subject Matter Expert and Conduct Training on QMS, Auditing, Problem-Solving, 8D
- Develop and owner of policies and procedures to support customer quality and audit program
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Customer Quality Sr. Manager
7 hours ago
Taipei, Taipei City, Taiwan Sercomm Full time NT$120,000 - NT$240,000 per yearJob Description:1.Report dedicating corporate operation quality office to work with factory quality manager to deliver the best quality product.2.To be a single point of contact in operational quality internal and external window.3.Form Working stream with MPM, BU and Customer Service for the overall operation quality excellence.4.Plan on preventive Plan and...
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Manager, Customer Quality Engineering
7 hours ago
Hsinchu City,, Taiwan Entegris Full time $100,000 - $150,000 per yearJob Title:Manager, Customer Quality EngineeringJob Description:The Role:Entegris is looking for a manager leading our customer service on Quality and Engineering. This job will provide a great career growth opportunity by involving business strategy development and managing multiple of customers' requirements which keep growing and sustainability within the...
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Senior Engineer, Customer Quality Engineering
7 hours ago
Hsinchu City,, Taiwan Entegris Full time NT$720,000 - NT$1,440,000 per yearJob Title:Senior Engineer, Customer Quality EngineeringJob Description:The Role:Entegris is seeking a Customer Quality Engineer to implement quality assurance program to ensure quality production of products consistent with established standards. This position is located at the Entegris Taiwan.In this role you will:The Customer Quality Engineer (CQE) role is...
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Sustaining Quality Program Manager, Pixel
7 hours ago
New Taipei, Taiwan Google Full time NT$120,000 - NT$240,000 per yearMinimum qualifications:Bachelor's degree in a technical field, or equivalent practical experience.5 years of experience in program management.5 years of experience in a technical quality role (e.g., reliability, failure analysis, field quality) for hardware products in consumer electronics, automotive, or medical device sectors. Ability to travel 25% to...
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Customer Service Quality Assurance Specialist
7 hours ago
Taichung City, Taiwan RHINOSHIELD Full time NT$2,400,000 - NT$4,200,000 per year【Job summary】Responsible for evaluating and reviewing agent responses, developing action plans for improvement, and initiating projects to optimize processes, consequently improving the customer service metrics. Additional responsibilities include maintaining and optimizing the internal CS knowledge base to ensure the accuracy of customer support...
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Quality Manager
7 hours ago
Hsinchu City,, Taiwan Coherent Corp. Full time $60,000 - $120,000 per yearJob DescriptionPrimary Duties & ResponsibilitiesProvide leadership in quality ensuring quality systems and methods are effective, efficient, and aligned with global guidelines, criteria, and metrics.Manage Quality audits including scheduling, preparation, audit execution and completion of all 8D corrective actions for audit findings.Lead internal audit and...
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Sustaining Quality Program Manager, Pixel
7 hours ago
Banqiao District, New Taipei City, Taiwan Google Full time $120,000 - $240,000 per yearGoogle welcomes people with disabilities.Minimum qualifications:Bachelor's degree in a technical field, or equivalent practical experience.5 years of experience in program management.5 years of experience in a technical quality role (e.g., reliability, failure analysis, field quality) for hardware products in consumer electronics, automotive, or medical...
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Manager, Quality Assurance
2 weeks ago
Taipei, Taipei City, Taiwan Coupang Full time NT$900,000 - NT$1,200,000 per yearCompany IntroductionCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers...
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Linkou District, New Taipei City, Taiwan ASML Full time $90,000 - $120,000 per yearDepartment:LF Quality ManagementIntroductionASML is one of the leading manufactures of chip-making lithography equipment over the world. To meet customer expectations, we have to engage and understand customer's needs by driving quality of machine delivery. We are looking for people capable with professional Quality Assurance, power of driving quality and...
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Manager Customer Engineer
7 hours ago
Taipei, Taipei City, Taiwan TE Connectivity Full time $120,000 - $180,000 per yearAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewThe Data and Devices Business Unit is looking for Mgr Product Engineering to design and develop high speed cable assembly and connector which are used inside of switches, servers and storage...