Customer Quality Manager

1 week ago

New Taipei City, Taiwan Taiwan Semiconductor Full time NT$900,000 - NT$1,200,000 per year
  1. Manage and take lead in handling company-wide critical and escalated customer issues
  2. CSR -Customer Specific Requirements Review, Assessment, Implementation, Deployment and Closure
  3. Customer Scorecard Review and Management
  4. Problem Solving -Failure Analysis, Root Cause Analysis, 4D/8D Quality Scoring, CAR System
  5. Company-Wide Customer Complaint Handling and Performance Tracking (KPI)
  6. Company-Wide Internal and External Lessons-Learned/ Read-Across Program and Deployment
  7. Customer Process Change Notification
  8. Company-Wide Internal Audit Program –Implementation, Documentation and Lessons-Learned Proliferation
  9. Drive improvement and develop programs in company audit skills covering product, process, and system
  10. Ensure company ISO, IATF and VDA 6.3 Compliancy and Readiness
  11. Spearhead zero defect quality programs for automotive business readiness
  12. Implement quality programs to drive automotive product/process robustness, error-proofing
  13. Customer and External Audit Management and Readiness
  14. Subject Matter Expert and Conduct Training on QMS, Auditing, Problem-Solving, 8D
  15. Develop and owner of policies and procedures to support customer quality and audit program

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