Technical Author
2 weeks ago
You will be working closely with the IE engineers on the procedures needed for production, maintenance, repair, upgrade and installation of the systems via the dynamic publishing software environment.
The technical documentation is necessary to:
- build the products by the Work Centers;
- to install them at Customer site by the Install Team;
- to service them at Customer site by the local Field Service Engineers.
SCOPE OF WORK
The Technical Author will be dedicated to support the process of creating and maintaining procedures, including: document review, Illustration review, and Comments tool monitoring.
a) Develop a thorough understanding of the audience and the documentation requirement by working closely with the internal team.
b) Analyze current content and make improvements as necessary.
c) Prepare and review graphics & illustrations to elaborate on technical writing.
d) Work with IE engineers and Product Safety team to ensure that the finished documentation meets the technical & safety requirement.
e) Translate documentation from Chinese to English, and transfer documentation to XML format & publish to dynamic publishing system.
f) Maintain the comments tool by regularly monitoring the comments created from documentation audience, assigning the comments to correct owners, and solving the non-technical comments.
OTHER REQUIREMENTS
• Good verbal and written communication skill in English
• Able to work with international teams and drive immediate effectivity and efficiency
• Ability to establish and maintain cooperative working relationships with co-workers and stakeholders
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Work according to a strict set of procedures within the provided timelines
• Ability to complete assignments with attention to detail and high degree of accuracy
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