Wet Life Guard 救生員

Additional Information
Job Number

Job Category
Golf, Fitness, & Entertainment

Location
W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
【
Purpose of Role
】

Ensure the safety of all guests visiting the WET area at all times. Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters. Aim to maximize guest interaction while minimize time spent away from them. Create wow moments for guests by attending to their needs and performing W's Whatever/Whenever service promise during all interactions. Follow all company policies and procedures and is in accordance with local law.

【
Cast Key Responsibilities
】

• Monitor safety of guests at WET area, both in and out of WET, at all times.
• Ensure WET area is setup correctly at all times, including sun chairs, cabanas and others, per W Brand Standards.
• Ensure sufficient towels are available for guest use and setup correctly.
• Offer any assistance to WET guests, e.g. a drink by the pool, help them
• Identify any possible safety concerns and report them immediately to supervisor / manager.
• Identify any possible safety concerns and report them immediately.
• Provide a welcome experience to guest for every visit, by providing W's
• Whatever/Whenever service and assisting with any request.
• Be fully able to order and provide FIT beverages to guests upon request.
• Accurately post charges to guest accounts and / or take cash / credit card for purchases.
• Keep an accurate record of all postings.

.Keep sufficient amount of merchandise at all times and ensure that all is

accounted for accurately.

.Keep the facilities clean and tidy at all times, with ample supplies of

amenities.

.Ensure the facilities are only accessed by hotel guests and FIT members.

【
職位宗旨
】

歡迎蒞臨碧波泳池的每一位客人並確保所有客人在碧波泳池的安全並提供高效率、個人化和真實的經驗。在與顧客互動中, 藉由滿足顧客需求和履行隨時/隨需的服務承諾創造WOW體驗。

【
主要負責事項
】

• 隨時控管客人於碧波泳池內外的安全。
• 確保碧波泳池區域的太陽椅、小屋和其他設施在任何時候都有依據W品牌標準擺設。
• 確保毛巾數量足夠提供客人使用,並正確擺設。
• 秉持W的隨時/隨需服務宗旨,提供任何服務給碧波泳池所有客人的要求。 例如:提供飲料或毛巾等等。
• 發現任何安全問題立即提供報告給主管 / 經理。
• 為每一個光臨的顧客提供隨時/隨需的服務,協助完成他們的需求。
• 協助客人點餐及製作飲品。
• 正確入賬至顧客的帳戶、收取現金或信用卡。確保所有的入賬記錄準確。
• 確保所有商品存貨充足以及正確的登記所有購買紀錄。
• 隨時保持所有設施乾淨整潔且備品充裕。
• 確保所有設施只提供給房客及健身中心會員使用。

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
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