Staff Field Applications Engineer

Description
Synaptics is leading the charge in AI at the Edge, bringing AI closer to end users and transforming how we engage with intelligent connected devices, whether at home, at work, or on the move. As the go-to partner for the world's most forward-thinking product innovators, Synaptics powers the future with its cutting-edge Synaptics Astra AI-Native embedded compute, Veros wireless connectivity, and multimodal sensing solutions. We're making the digital experience smarter, faster, more intuitive, secure, and seamless. From touch, display, and biometrics to AI-driven wireless connectivity, video, vision, audio, speech, and security processing, Synaptics is the force behind the next generation of technology enhancing how we live, work, and play.

Overview
Synaptics is looking for a Staff Field Applications Engineer to join our dynamic and growing organization. You will be responsible for providing pre-sales and technical support for our growing edge AI processing business. This position reports to the VP, Sales Taiwan.

Responsibilities & Competencies
Job Duties

• Collaborate with local sales and other groups within the company to get customer project design-wins by providing technical support to customers, identifying customer needs, providing technical solutions and helping them understand the company's Astra and Veros products and how to integrate them into their systems or applications
• Conduct product demonstrations and presentations to showcase the capabilities and benefits of the company's products
• Work with key OEM/ODM customers and/or internal engineering teams on the system design of company's embedded products including EdgeAI Gateway, IoT Hub, Home or Factory Automation Hub, UAV, Robotics, POS, IP Cam, etc.
• Responsible for customer system integration of company's products
• Develop in-depth expertise in the company's products and stay abreast of the latest developments and features
• Establish and maintain strong relationships with key customers, understanding their unique needs and challenges
• Support customer in using the open-source Astra SDK, Torq AI framework, and SyNAP AI framework to build a system with optimized AI models on Astra platform
• Gather customer feedback on the company's products, features, and performance, and share this information with internal teams for product improvement

Competencies

• Good system level view for opportunities for Synaptics Astra and Veros products
• Innovative to drive new design and new solutions
• Proactive, self-starter with an entrepreneurial spirit, able to work independently in a fast-paced environment
• Well organized with strong attention to detail; proactively ensures work is accurate
• Positive attitude and work ethic; unafraid to ask questions and explore new ideas
• Resourceful and able to solve problems through adapting technology and a solid understanding of product architecture
• Excellent verbal and written (in English) communication, interpersonal and presentation skills with the ability to work within a diverse, global team

Qualifications (Requirements)

• Bachelor's degree in Electrical/Electronic Engineering, Computer Science or related field or equivalent
• 8 years of experience in embedded product; experience in communication/embedded OEM, ODM is preferable
• Strong understanding of embedded systems design and integration; familiar with Linux system operation, networking protocols (MQTT, Wi-Fi, Bluetooth, Z-Wave, Zigbee, Thread, Matter), and benchmark testing tools (IxChariot, iPerf)
• Demonstrated analytical and problem-solving skills
• Hands-on experience taking projects from initial design conception to mass production
• Experience in technical sales or customer support
• Travel up to 50% to customer sites and industry events required

*Belief in Diversity

Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.*