Technical Solutions Manager, Customer Experience, gTech Ads Sellside

1 week ago

Taipei City, Taiwan Google Full time $90,000 - $120,000 per year
Minimum qualifications:
  • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • Experience in technical troubleshooting and coding in one or more programming languages.
  • Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
  • Experience with Data/SQL and web technologies.
  • Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
  • Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands.
  • Ability to collaborate, build consensus, deliver, and drive technical selections with customer stakeholder groups.
  • Ability to travel to meet with partners and client stakeholders.
  • Ability to communicate in Japanese fluently to support client relationship management in this region.
  • Ability to manage requests and adapt to varying time zones.
  • Excellent leadership, project management, investigative, problem-solving, and troubleshooting skills.
About the jobResponsibilities
  • Analyze and resolve technical problems and roadblocks around data and tools access.
  • Identify opportunities to optimize and automate workflows across projects.
  • Work with Product Managers and Software Engineers to improve or develop new Google tools and products.
  • Collaborate with Consumer and Engineering teams to write codes and implement tools to improve troubleshooting efficiency and the end user experience.
  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback and deliver technical solutions.

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