Customer Platform Validation

Here at Arm, we are building the Future of Computing. Together. For Everyone. This is a technical engineering role based in the Taiwan and part of the rapidly growing Arm Infrastructure Line of Business. Our Neoverse cores are leading a technology disruption

Job Overview
As a Lead in Customer Platform Validation & Debug to work with the Arm Central Engineering and Solution Engineering partners and support the customers with growing demand for Neoverse cores in the Cloud and Datacenter. You will be an individual contributor engaging and collaborating with internal and external partners to enable and support Arm Infrastructure hardware software ecosystem. Join us as we deliver solutions across Cloud, Edge, 5G, and Networking segments

Responsibilities

• Lead a team of engineers focused on system-level validation, platform integration, and debug for customer-facing programs.
• Drive definition, development, and execution of comprehensive validation plan for customer reference platforms, including both hardware and software (firmware, OS, drivers).
• Lead technical escalations from customers, triage platform issues, coordinate root cause analysis, and drive cross-functional resolution (SoC, firmware, system, software).
• Interface directly with strategic customers to understand requirements, reproduce issues, and provide clear technical communication and support.
• Collaborate with silicon design, validation, firmware, software, and support teams to ensure successful bring-up and qualification of customer platforms.
• Prioritize tasks, allocate resources, and ensure project achievements are met in a fast-paced, customer focused environment.
• Develop, mentor, and grow a high-performing validation & debug engineering team.
• Define and supervise key metrics for validation coverage, issue resolution, and customer satisfaction.
• Advocate for the customer and proactively identify areas for platform quality and validation improvement.

*Required Skills and Experience :*

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
• 10+ years of experience in platform validation, silicon/system bring-up, or technical debug roles.
• 5+ years' experience leading or running technical engineering teams.
• Deep understanding of system architectures (CPU, SoC, memory, I/O, power), platform firmware (BIOS/UEFI, BMC, SCP), and OS/driver integration.
• Strong hands-on experience with system validation, debug tools (e.g., JTAG, logic analyzers, protocol analyzers), and test automation frameworks.
• Demonstrated ability to debug sophisticated system-level issues spanning hardware, firmware, and software.
• Excellent verbal and written communication skills, including direct customer engagement.
• Strong interpersonal, project management, and cross-functional leadership abilities.

*"Nice To Have" Skills and Experience :*

• Experience supporting cloud, datacenter, or server-class platforms.
• Familiarity with Arm-based SoCs and reference platforms.
• Prior experience working with enterprise customers and OEMs.
• Experience driving validation strategy for new silicon or platform launches.
• Familiarity with validation metrics, dashboards, and continuous improvement programs

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Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hybrid Working at Arm
Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

*Accommodations at Arm*
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

*Hybrid Working at Arm*
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

*Equal Opportunities at Arm*
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.