
Sr. Operator
5 days ago
Please complete the attached Internal Transfer Request Form and submit.
Please make sure to apply with your Coupang e-mail address.
我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。
我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。職稱名稱:商品客訴問題管理專員
在 Coupang,我們致力於在不影響賣家便利性的前提下,為顧客提供優質的商品選擇。此職位負責管理與 Coupang 零售及第三方(3P)商品相關的核心商品上架作業,包括商品資訊的註冊、編輯與刪除。
Voice of Seller(VOS)團隊是賣家針對商品上架相關問題的主要聯絡窗口。我們與技術、客服等跨部門團隊密切合作,持續提升 Coupang 商品目錄的品質。透過設定並遵守服務水準協議(SLA),我們確保能即時且準確地回應賣家需求。除了處理詢問,我們也會找出重複性問題的根本原因,並向相關部門提出,以推動永久性解決方案並防止問題再次發生。
職位名稱:Associate, Catalog operation (商品營運管理專員)
主要職責
1.分析賣家回報的商品上架相關問題的根本原因
2.透過為重點商品設定 Buybox,以及支援特別專案的執行等方式來優化顧客的購物體驗
3.向相關團隊提出系統錯誤改善需求,以防止問題重現
4.能依照既定流程或指引獨立作業
5.根據標準作業流程(SOP)審核賣家需求並提供準確指引
任職資格1.熟悉 Excel 或對資料分析感興趣
2.有賣家或顧客服務相關經驗
3.對電商商業模式有深入了解
加分條件1.具備英文或韓文等第二外語能力
2.有使用 Zendesk 或客服平台的相關經驗
招募流程
申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知
招募流程實況可能因職缺而異,亦可能因為時程安排或其他原因變動
將透過應徵者在申請階段提供的電子郵件,告知面試時程和結果
注意事項
若所有職缺皆招募完成,本公告可能在所示截止日期前關閉
若應徵者在申請過程中提供假造資訊,酷澎有權收回錄取通知
酷澎不會歧視殘障人士或退伍軍人,對所有應徵者都提供平等的競爭機會
Privacy Notice
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Please complete the attached Internal Transfer Request Form and submit.
Please make sure to apply with your Coupang e-mail address.
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