Dashboard Manufacturing Technical Support Engineer, Meraki

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

You will be the support and technical expert responsible for the success of Cisco Meraki manufacturing strategy. This is a cross-functional and dynamic role, where you will collaborate with various teams including Engineering, Support, and external parties. As a trusted advisor and executor, you will be a part of a fun and dynamic team constantly pushing the boundaries of what is possible.

Responsibilities:

• Provide technical leadership in Dashboard manufacturing-related activities, serving as the go-to expert for troubleshooting and ensuring seamless operations.
• Collaborate closely with the Meraki SF/Taiwan/Sydney teams, multiple Joint Development Manufacturers (JDMs) and Contract Manufacturers (CMs) to ensure the highest quality standards and adherence to engineering specifications.
• Act as the recognized authority on Cisco Meraki technologies, offering guidance and support to all teams at the CMs & JDMs and contributing to technology roadmaps.
• Lead efforts to align compliance and manufacturing timelines for both new product platforms and existing lines, optimizing efficiency and quality.
• Support existing structure for issue and bug tracking, working closely with software engineering teams to ensure timely resolution and continuous process improvement.
• Serve as a key liaison between CMs, JDMs, project managers, and engineering teams, validating and actively participating in the resolution of complex manufacturing-related issues and escalations.
• Take ownership of authoring and regularly updating comprehensive internal documentation covering various manufacturing lines, products, and processes.
• Be prepared for frequent domestic and international travel (up to 35% of the time) to provide on-site support for critical projects, demonstrating a commitment to excellence and problem-solving.

Qualifications:

• A minimum of 5+ years of hands-on enterprise networking experience with a strong background in troubleshooting complex issues and implementing enterprise networking technologies.
• Proven experience working closely with manufacturing partners and engineering teams across multiple time zones to support manufacturing lines.
• Demonstrated experience in collaborating with cross-functional teams and managing multiple external partners effectively.
• Exceptional communication skills with the ability to simplify technical concepts and convey them effectively to various stakeholders.

Bonus

• 2+ years of experience in performing manufacturing support. Familiarity with Meraki Dashboard is very desirable.
• Solid working knowledge of networking technologies and fundamentals to provide comprehensive technical support.
• Familiarity with manufacturing process stages (EVT, DVT, PVT, MP) and a track record of successfully navigating each phase.

Personality and Background:

• Demonstrates unwavering patience and persistence when confronting complex and challenging situations.
• Be exceptionally organized and detail-oriented
• Excited about new technologies and willing to creatively solve problems
• Bachelor's degree in electrical engineering, Computer Engineering, Computer Science, or equivalent experience is a plus
• A fun mnemonic for OSI layers

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.