Customer Support Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

We are now recruiting for a new Customer Support Engineer to join our Plasma Technology team based in ZhuDong Township.

Your duties will include:

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedure under supervision.

2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.

3. Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

4. Determine corrective actions required and escalate for assistance and prompt resloution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.

5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer's site.

6. Remain up to date on equipment/ tools through appropriate training, manuals, factory periodicals and other relevant materials. 

7. Perform other related duties as assigned by supervisor/ manager and willing to support overseas.

8. Assumes responsibility for complete customer satisfaction withing work area. Assists in planning, communicating, and coordinating support plans with customer management.

9. Complies with all safety procedures and consistently demonstrates safety as a value. 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.